Nedra Douglas
Toronto,Canada
Summary
Compassionate Personal Support Worker trainee dedicated to providing person-centered care. Experienced in supporting seniors and individuals with special needs in healthcare and educational environments. Proven ability to manage multiple tasks calmly while maintaining professionalism and empathy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Placement
L’Chaim Retirement Home
Toronto, Canada
10.2025 - 12.2025
- Coordinated recreational and social activities for residents to promote engagement and well-being
- Facilitated daily activities and personal support for residents to enhance their quality of life
- Collaborated with staff to ensure a safe and comfortable environment for residents
- Demonstrated patience and compassion when interacting with seniors
- Followed safety and infection prevention procedures
Classroom Assistant Volunteer
Shoreham Public School
Toronto, Canada
12.2018 - 11.2019
- Supported students with special needs in overcoming behavioral challenges to promote learning
- Maintained safe, positive learning environment to foster student well-being and participation
- Assisted teachers in facilitating classroom activities and supervising students to enhance engagement
- Helped students with tutoring and reviewing assignments
- Reported student progress and concerns to teachers
Telemarketer
Gemma Communications / TD Insurance
- Promoted products and services to potential clients to enhance sales opportunities
- Communicated with customers by phone to address inquiries and resolve issues
- Built customer relationships through active listening to understand needs and preferences
- Managed high daily call volumes while maintaining professionalism
Education
Certificate -
CIMT College
Malton, ONCommunity Services Worker Program -
Medix College of Healthcare
Toronto, ONSkills
- Classroom support
- Student engagement
- Behavioral management
- Crisis prevention
- Time management
- Multitasking abilities
- Team collaboration
- Active listening
- Communication skills
- Calm under pressure
Certification
- Standard First Aid & CPR/AED Level C – Canadian Red Cross
- Gentle Persuasive Approaches (GPA) in Dementia Care
- Respirator Fit-Test Certification
- Crisis Prevention Intervention Certificate
- Food Handlers Certificate
References
Available upon request
Languages
English
Timeline
Student Placement
L’Chaim Retirement Home
10.2025 - 12.2025
Classroom Assistant Volunteer
Shoreham Public School
12.2018 - 11.2019
Telemarketer
Gemma Communications / TD Insurance
Certificate -
CIMT College
Community Services Worker Program -
Medix College of Healthcare