Neda Vakili
Toronto
Summary
To secure a Receptionist position where my exceptional customer service skills, organizational abilities, and attention to detail can contribute to a seamless and welcoming front desk experience.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Luna Decora Inc
03.2021 - 08.2024
- Greeted and assisted visitors, ensuring a positive impression of the company.
- Managed administrative tasks such as data entry, filing, and office supply management.
- Managed a busy phone system directing calls to appropriate personnel and handling inquiries.
- Coordinated conference room booking, and event logistics.
- Handled incoming and outgoing mail, packages, and deliveries.
- Maintained organized and clean reception area, ensuring a professional and welcoming environment.
Customer Service Representative
Laura Canada
02.2018 - 08.2020
- Active listening contains ability to listen attentively, understand customer concerns and gather relevant information to offer suitable solutions.
- Patience by maintaining composure especially in challenging situations, to ensure a positive customer experience.
- Customer Service Software Proficiency in using customer service software, ticketing systems, CRMs, and other tools to manage customer interactions and responses.
- Excellent Communication as clear, concise, and effective communication both in verbal and written forms is fundamental for understanding customer needs and providing appropriate assistance.
- Empathy and Understanding: Demonstrating empathy and understanding towards customer issues, displaying a genuine interest in helping them and addressing their concerns.
Education
MBA - Marketing
University of Tehran
08.2020
Bachelor of Science - Mechanical Engineering
University of Ontario Institute of Technology
Oshawa, ON04.2012
Skills
- Customer Service
- Communication Skills
- Multitasking
- Organizational Skills
- Attention to Detail
- Phone Etiquette
- Time Management
- Problem-Solving
- Adaptability
- Computer Proficiency (MS Office, Excel, …
- Front Desk Operations
Timeline
Receptionist Administrator
Luna Decora Inc
03.2021 - 08.2024
Customer Service Representative
Laura Canada
02.2018 - 08.2020
MBA - Marketing
University of Tehran
Bachelor of Science - Mechanical Engineering
University of Ontario Institute of Technology
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