Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neda Shafiei

Mississauga,ON

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

25
25
years of professional experience

Work History

Store Manager

Laura Canada
05.2019 - Current
  • Completed point of sale opening and closing procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Recruiting, hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Worked effectively in fast-paced environments.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.

Visual Merchandiser

Laura Canada
10.2014 - 05.2019
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Implemented seasonal display changes, ensuring timely execution of promotional campaigns and special events.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Analyzed sales data to identify high-performing products, highlighting them through strategic placement within the store layout.
  • Used props and lighting to enhance appearance and visibility of displays.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Streamlined inventory management process, implementing effective organization systems for easy access to products.
  • Contributed to positive customer experiences by addressing any concerns related to product presentation or availability promptly and professionally.
  • Increased sales by creating visually appealing product arrangements and effective merchandise layouts.
  • Launched new product lines with specially designed displays that generated excitement among customers while showcasing unique features effectively.
  • Monitored store traffic and customer engagement to determine display effectiveness.

Hotel Front Desk Agent

Waterside Inn On The Beach
09.2012 - 04.2016
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
  • Enforced policies and procedures to increase efficiency.
  • Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Sales Associate

Laura Canada
10.2011 - 10.2014
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Utilized company POS software to efficiently process sales transactions and maintain accurate records of customer purchases.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in loss prevention efforts by vigilantly monitoring the sales floor and reporting suspicious activity to store management as necessary.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Hotel Front Desk Clerk

Ferdowsi Grand Hotel
10.1998 - 10.2006
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Supported event planning efforts by coordinating room bookings and accommodations for large groups.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Education

Collage Diploma - Hospitality And Tourism Management

Pishgaman
Iran
06.2001

High School Diploma -

Yasin
Iran
06.1998

Skills

  • Strategic Planning
  • Sales Promotions
  • Effective leader
  • Advertising and marketing
  • Business Management
  • Loss Prevention Procedures
  • Retail Sales Techniques
  • Teamwork and Collaboration
  • Goal Setting
  • Training Management
  • Employee Training
  • Team Building and Leadership
  • Relationship Building
  • Sales professional
  • Training and mentoring
  • Recruitment and hiring

Languages

Persian

Timeline

Store Manager

Laura Canada
05.2019 - Current

Visual Merchandiser

Laura Canada
10.2014 - 05.2019

Hotel Front Desk Agent

Waterside Inn On The Beach
09.2012 - 04.2016

Sales Associate

Laura Canada
10.2011 - 10.2014

Hotel Front Desk Clerk

Ferdowsi Grand Hotel
10.1998 - 10.2006

Collage Diploma - Hospitality And Tourism Management

Pishgaman

High School Diploma -

Yasin

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Neda Shafiei