NEDA BAGHERI
Burnaby,BC
Summary
Results-driven professional with five years of experience in customer service and sales, including expertise in registration machines. Proficient in Microsoft Office with a proven track record of demonstrated teamwork and excellent communication skills through working in cross-functional teams. Organized, conscientious, self-motivated, detail-oriented, and goal-oriented individual with a passion for continuous improvement. Successfully resolved customer issues by actively listening, analyzing problems, and providing prompt and effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate and Cashier
Safir
02.2020 - 06.2023
- Performed general operations and merchandising duties for store management
- Ensured merchandise was displayed according to company standards
- Collaborated with team members to achieve common goals
- Provided excellent customer service, addressing needs and concerns
- Achievements: Sales Excellence: Consistently exceeded sales targets, increasing revenue and profitability
- Customer Satisfaction: Maintained high customer satisfaction, resulting in positive feedback and repeat business
- Loss Prevention: Reduced theft incidents through vigilant observation and adherence to security protocols.
Sales Associate and Customer Service
Kerman Motor Car Service
06.2019 - 01.2020
- Provided product knowledge and recommendations to customers
- Maintained strong understanding of product descriptions and inventory
- Processed customer payments and ensured satisfaction
- Achieved sales targets by actively promoting products and upselling
- Achievements: Sales Growth: Led a sales initiative resulting in a 30% increase in annual revenue
- Customer Feedback: Maintained a 95% or higher customer satisfaction rating, enhancing company reputation
- Exceeded Sales Quotas: Consistently exceeded monthly sales quotas by 20%, achieving top sales performance for six consecutive quarters.
Server
Raees Café
08.2017 - 04.2019
- Welcomed and escorted guests to their tables
- Took orders and provided attentive service
- Demonstrated exceptional communication skills, ensuring a positive dining experience
- Achievements: Team Player: Collaborated effectively with kitchen staff, bartenders, and fellow servers for smooth service flow
- Handling Difficult Situations: Successfully resolved customer complaints, resulting in positive resolutions and retention.
Education
Bachelor of Information Technology -
Azad university Tehran North branch
Tehran, IranSkills
- Exceptional customer service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Excellent Written and Verbal Communication
Certification
- ICDL (International Certificate of Digital Literacy)
- SIR (Serving It Right)
Volunteer Experience
Volunteer Assistant,
Coquitlam Community Centre, BC, Jun 2024 - Current.
- Organized and supported community events.,
- Assisted staff with daily operations and administrative tasks.,
- Provided customer service and answered inquiries.,
- Collaborated with a diverse team for event logistics.,
- Maintained a clean and welcoming environment.
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Sales Associate and Cashier
Safir
02.2020 - 06.2023
Sales Associate and Customer Service
Kerman Motor Car Service
06.2019 - 01.2020
Server
Raees Café
08.2017 - 04.2019
Bachelor of Information Technology -
Azad university Tehran North branch
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