Necdet Caner Alkap
Toronto,Canada
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Boston Pizza
01.2023 - Current
- Also worked as Busperson, host, take-out, and expo
- Selected employee of the month on my first mount
- En up one of the most seller server when Jays season was on
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Courier
Uber
01.2020 - 01.2023
- Delivered over 9800 orders with bike, 97% satisfaction rate and over 2400 positive compliments
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Sales Representative
Bergo Design
11.2019 - 12.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- It was Christmas Market, and we were having over 15.000 customers per day
Sales Representative
Cleopatra Ink Tattoo Company
05.2019 - 07.2019
- Used to give Information about company, tattoo and convinced potentially costumers to visit our studio by using nice closing techniques and good manner of approaching
- Sold 54.285 CAD of tattoos by using sales and marketing techniques
- Designed and Implemented business partnerships with other tour firms and jewellery shops by giving commission out of a sale that they are caused by suggesting Cleopatra Ink to customers
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Banker Internship
Fibabanka
02.2018 - 05.2018
- Confirm information of customers by phone and invited to brunch for needed signatures and updates
- Prepared all the formal papers of finished credits and archived in files
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Educated customers on features and benefits of banking products and services.
Kitchen Assistant, Runner, and Dishwasher
Rodeo Brazilian Steakhouse Rodizio
04.2017 - 08.2017
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Assisted servers by providing glassware and utensils to guests.
Receptionist
Eftalia Hotels (Aqua)
06.2015 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Bellboy
Eftalia Hotels (Aqua)
06.2014 - 08.2014
- Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Demonstrated mastery of various bell services tasks such as operating luggage carts safely, managing storage areas effectively, and tagging items accurately for retrieval later on.
Education
Business Administration -
ILAC International Collage
Toronto, CanadaArchitectural Technician -
George Brown Collage
Toronto, CanadaSkills
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- High-volume dining
- Food safety understanding
- Exceptional customer service
- Microsoft Office
- Adobe
- AutoCad
- Revit
- SketchUp
Certification
- Smart Serve
- Working Health and Safety Awareness
- Accessibility for Ontarians with Disabilities Act
Languages
Turkish
Native or Bilingual
English
Full Professional
References
- Walid Hamam (General Manager), Walidhamam88@gmail.com, Boston Pizza
- Athena Metaxas (Manager), athenametaxas@hotmail.com, Bergo Design
- Serdar Zubari (Prestige Banking Financial Service Manager), serdar.zubari@fibabanka.com.tr, Fibabanka
- Umit Ceylan (Front Desk Manager), fom.marin@eftaliahotels.com, Eftalia Hotels
Timeline
Server
Boston Pizza
01.2023 - Current
Courier
Uber
01.2020 - 01.2023
Sales Representative
Bergo Design
11.2019 - 12.2019
Sales Representative
Cleopatra Ink Tattoo Company
05.2019 - 07.2019
Banker Internship
Fibabanka
02.2018 - 05.2018
Kitchen Assistant, Runner, and Dishwasher
Rodeo Brazilian Steakhouse Rodizio
04.2017 - 08.2017
Receptionist
Eftalia Hotels (Aqua)
06.2015 - 08.2015
Bellboy
Eftalia Hotels (Aqua)
06.2014 - 08.2014
Business Administration -
ILAC International Collage
Architectural Technician -
George Brown Collage
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