Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Extracurricular Activities
Languages
Timeline
Generic

Nebyat Zaza

Toronto

Summary

Talented Technical Support Representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems.

Overview

4
4
years of professional experience

Work History

Server

Swiss Chalet Restaurant
07.2024 - 07.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Technical Support Representative

Freelancer
12.2023 - 07.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Cashier/Customer Service

Osmow's Shawarma
01.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Education

Bachelor of Arts - Applied Business Technology

Toronto Metropolitan University
04.2028

St. Basil The Great College School
01.2024

Skills

  • Technical Troubleshooting
  • Customer service expert
  • Customer Communication and Empathy
  • Collaborative Team Player

Volunteer Experience

Belka Enrichment Centre, Summer Camp, 2019-01-01, 2020-12-31

  • Designed and implemented engaging daily activities that enhanced children's problem-solving and teamwork skills.
  • Provided supervision and guidance, ensuring a safe and enjoyable environment for over 30 children.
  • Developed and conducted sports and games sessions, effectively communicating rules and strategies.

References

Available upon request

Extracurricular Activities

  • Video Editing
  • Poetry

Languages

English
Native or Bilingual
Amharic
Native or Bilingual

Timeline

Server

Swiss Chalet Restaurant
07.2024 - 07.2024

Technical Support Representative

Freelancer
12.2023 - 07.2024

Cashier/Customer Service

Osmow's Shawarma
01.2021 - 12.2022

Bachelor of Arts - Applied Business Technology

Toronto Metropolitan University

St. Basil The Great College School

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Nebyat Zaza