Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Neasha Curtis

Caledon,ON

Summary

Dedicated and compassionate professional with years of experience in customer-facing roles, seeking to transition into a Case Manager position. Proven track record of providing excellent customer service, building strong relationships, and resolving complex issues. Proficient in utilizing technology, including electronic health records, case management software, and telephonic communication platforms.

Overview

22
years of professional experience

Work History

Rogers Communications

Customer Service Representative
11.2006 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

H&r Block

Assistant Manager
02.2003 - 04.2006

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Humber Institute of Technology And Advanced Learning
Toronto, ON

University Overview

Skills

  • - Excellent communication and interpersonal skills, with ability to empathize with clients and provide personalized support
  • - Proven problem-solving skills, with experience resolving customer complaints and concerns in a fast-paced call center environment
  • - Strong organizational and time management skills, with ability to prioritize tasks, manage multiple cases, and meet deadlines
  • - Proficient in technology, including electronic health records, case management software, and telephonic communication platforms
  • - Experience working in a remote environment, with ability to work independently and as part of a virtual team

Additional Information

Additional Information

As a dedicated and compassionate professional, I am excited to bring my skills and experience to a remote Case Worker role, providing exceptional support and services to clients.

Timeline

Customer Service Representative
Rogers Communications
11.2006 - Current
Assistant Manager
H&r Block
02.2003 - 04.2006
Humber Institute of Technology And Advanced Learning

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Neasha Curtis