Nearoj Upreti

• Ensured that U.S. and Canadian customs regulations were adhered to when processing import and export documents to facilitate movement of cross-border packages
• Complied with Canada Border Services Agency (CBSA) for on-site package examinations, shipment hold requirements, and shipment clearance
• Manages 50+ daily inbound and outbound calls to resolve paperwork issues (including duties and taxes clear shipments and close entries
• Demonstrated respect, friendliness and willingness to help wherever needed

Key Responsibilities

• Documented problems and corrective actions to maintain records.
• Created and maintained detailed database through Microsoft NAV and Excel to develop promotional spare sales.
• Collected and analyzed data and initiated improvements to increase security and performance.

Key Achievement

• Created safety guidelines that played vital role in minimizing workplace injuries by 20%
• Implemented regular diagnosis software tool use improving overall labor productivity by 10%

Key Responsibilities

• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions
• Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.
• Engaged in first-level support for customers requiring routine support and troubleshooting
• Mitigated risks with smooth integration of environmental and safety regulations.

Key Achievements

• Opened 4 new service centers in full running mode and additional 2 more under in construction
• Trained about TVS products specifications, electric and new BS IV tech to 500+ Local garages around Kathmandu Valley
• Implemented compulsory Dealer Management System (DMS) use improving service center efficiency by 40%