Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Accomplishments
Timeline
Barista
NEALLIE MORRISON

NEALLIE MORRISON

Saint John,Canada

Summary

Customer Success and Business Development professional with over 15 years of experience in global partnership management, customer retention, and AWS cloud solutions. Proven success in building strong partner relationships, driving cloud revenue growth, and enhancing customer satisfaction through proactive engagement and strategic enablement. Skilled in managing customer interactions, leveraging CRM tools like Salesforce, and executing go-to-market strategies to support revenue growth and customer success. Seeking to bring my expertise to a Partner Success Representative role at Bicom Systems.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Cloud Business Development Manager

Couchbase
08.2022 - 04.2024
  • Managed and expanded Couchbase’s global AWS partnership, leading strategic initiatives in migration, SaaS revenue growth, and go-to-market (GTM) solutions within the AWS ecosystem
  • Spearheaded AWS cloud and ISV co-sell initiatives, generating $50M in revenue from cloud-sourced opportunities by enabling AWS channel partners and scaling cloud solutions
  • Increased AWS Marketplace private offers by 115% through targeted sales enablement, training, and partner-led campaigns, positioning Couchbase as a leading solution in the AWS Marketplace
  • Led integration of AWS ACE with Salesforce to streamline deal registration and optimize tracking of AWS-related opportunities
  • Supported regional teams with AWS-focused programs and incentives, significantly driving cloud migrations and customer acquisitions

Business Development / Customer Success Manager

Pronto
01.2022 - 08.2022
  • Enhanced customer satisfaction by 25% through improved onboarding, regular check-ins, and proactive solution guidance
  • Managed customer and partner relationships, facilitating over 20 feature enhancements based on customer feedback
  • Conducted training sessions and developed success plans to ensure alignment with business outcomes, driving long-term loyalty
  • Leveraged Salesforce and Google Drive to maintain comprehensive customer records and feedback

Global ISV Business Development & Partner Program Manager

Red Hat for CGS Canada
08.2019 - 01.2022
  • Exceeded revenue targets by 50% through strategic ISV partnerships and successful co-sell programs
  • Onboarded over 20 ISV partners, expanding the sales pipeline by 40% through targeted GTM campaigns and partner-driven marketing
  • Collaborated with cross-functional teams to develop solutions involving distribution partners, ISVs, and cloud service providers
  • Utilized Salesforce to track partner metrics and support collaborative initiatives with marketing and sales

Partner Channel Account Manager & Mid-Market Lead

Red Hat for CGS Canada
03.2018 - 03.2019
  • Trained and onboarded 50+ new Red Hat partners, exceeding recruitment targets and driving pipeline growth by 105%
  • Managed a team focused on Microsoft partnership recruitment for Red Hat Ansible and RHEL products, supporting mid-market expansion
  • Developed channel programs to support partner onboarding and increase product awareness, resulting in a significant growth in product usage

Founder & CEO

Nessies Pantry
09.2016 - 03.2019
  • Co-founded and operated a catering business, achieving a 95% customer satisfaction rate by focusing on exceptional service and effective marketing strategies
  • Oversaw all aspects of business operations, including customer relationships, event planning, and marketing, resulting in consistent customer loyalty and revenue growth

Inside Sales Manager

Sabian
08.2014 - 12.2015
  • Increased regional revenue by 30% through direct sales efforts to North American dealers and by building strong customer relationships
  • Implemented Salesforce for the sales team, improving sales process efficiency by 50% and enhancing data tracking for customer interactions
  • Conducted sales training for new team members, leading to a more effective and cohesive sales team

Inside Sales and Loyalty Manager

Xplore
03.2009 - 08.2014
  • Led the “100,000 Customer Campaign,” employing customer-centric strategies to improve satisfaction and loyalty
  • Provided personalized customer support, guiding customers on upgrades and promotions, resulting in a 20% increase in conversion rates
  • Supervised a team of 30 inside sales reps focused on customer retention and satisfaction, driving continuous improvement in customer service quality
  • Managed order processing and customer transactions, maintaining accurate records and providing efficient service

Education

BA - Psychology

Crandall University
Moncton, NB

Skills

  • Relationship Building
  • Retention Strategies
  • Account Management
  • AWS Marketplace
  • ISV Partner Management
  • SaaS GTM Strategy
  • Salesforce
  • Google Drive
  • Problem-Solving
  • Negotiation
  • Presentation

Websites

Languages

English
Native or Bilingual

Certification

Solution Sales Certification, 2015, Atlantic Growth Solutions

Accomplishments

  • AWS Marketplace Growth: Achieved a 115% increase in AWS Marketplace private offers, positioning Couchbase as a top solution provider.
  • Cloud Revenue Management: Managed $50M in revenue from AWS and cloud-sourced channels, leveraging AWS co-sell strategies.

Timeline

Senior Cloud Business Development Manager

Couchbase
08.2022 - 04.2024

Business Development / Customer Success Manager

Pronto
01.2022 - 08.2022

Global ISV Business Development & Partner Program Manager

Red Hat for CGS Canada
08.2019 - 01.2022

Partner Channel Account Manager & Mid-Market Lead

Red Hat for CGS Canada
03.2018 - 03.2019

Founder & CEO

Nessies Pantry
09.2016 - 03.2019

Inside Sales Manager

Sabian
08.2014 - 12.2015

Inside Sales and Loyalty Manager

Xplore
03.2009 - 08.2014

BA - Psychology

Crandall University

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NEALLIE MORRISON