Neal Skinner
Woodstock,Canada
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and critical problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment in teams and at a personal level.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Worker
Woodstock District Developmental Services
08.2020 - Current
- Implemented individualized support plans tailored to each client's unique needs and goals.
- Provided crisis intervention and behavioral support, utilizing de-escalation techniques when necessary.
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Maintained accurate documentation of client interactions, progress, and incidents for thorough record-keeping purposes.
Customer Service / Delivery
Parks Furniture
10.2017 - 12.2019
- Collaborated with team members to ensure smooth workflow and high-quality customer service delivery.
- Implemented quality assurance measures for continuous improvement in customer service delivery and agent performance metrics.
- Maintained accurate customer records, sales receipts and transportation logs
Forklift Operator / MIT Generator
Ottaway Motor Express
09.2015 - 08.2016
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Selected orders from itemized slot picking tickets to load forklifts with specified products
- Operated forklift in compliance with OSHA (Occupational Health & Safety Association) guidelines and organizational policies.
Cashier & Customer Service
Home Hardware Building Center
05.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts (B.A.) - Social Psychology
McMaster University
Hamilton, ON04.2020
College Diploma - Police Foundations
Fanshawe College
Woodstock, ON08.2015
High School Diploma - OSSD -
Huron Park Secondary School
Woodstock, ON06.2011
Skills
- Mental health advocacy
- Attention to detail
- Crisis management
- Time management
- Teamwork and collaboration
- Problem-solving abilities
QUALIFICATIONS AND VOLUNTEERING
- U10 Hockey Coach
- Habitat For Humanity
- Brantford Citizens Police Academy
- Enhanced Specialized Services
- Mental Health First Aid
- Smart Serve & Food Handlers Certificate
Languages
English
Native or Bilingual
Certification
- Mental Health First Aid
- Enhanced Specialized Services (APA) behavioural certification
- CPR/AED Certification
Timeline
Direct Support Worker
Woodstock District Developmental Services
08.2020 - Current
Customer Service / Delivery
Parks Furniture
10.2017 - 12.2019
Forklift Operator / MIT Generator
Ottaway Motor Express
09.2015 - 08.2016
Cashier & Customer Service
Home Hardware Building Center
05.2014 - 08.2015
Bachelor of Arts (B.A.) - Social Psychology
McMaster University
College Diploma - Police Foundations
Fanshawe College
High School Diploma - OSSD -
Huron Park Secondary School
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