NDUDIRIM E M ERUEM
Oakville,ON
Summary
Motivated and detail-oriented Computer Systems Technician with a solid background in troubleshooting, maintaining, and optimizing computer systems. Proficient in configuring, maintaining, and troubleshooting, software installations, and IT support with a commitment to providing excellent user support and ensuring system reliability. Skilled in network infrastructure, cloud computing (AWS, Azure), and database management. Seeking to apply technical skills and certifications in a dynamic IT environment to contribute to organizational efficiency and security.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Cambrian College
01.2024 - Current
- Provide Tier 1 and Tier 2 support to over 1000 students and staff, resolving hardware, software, and network-related issues
- Configure and manage user accounts and permissions in Active Directory, ensuring secure and efficient system access
- Troubleshoot and maintain over 100 desktop systems, peripherals, and network devices across the college's regional offices, improving system reliability
- Document all support requests and resolutions in the ticketing system for future reference and follow-up actions
- Collaborate with the IT team to improve service delivery, system performance, and user satisfaction, consistently maintaining a 95% satisfaction rate
- Support the installation and maintenance of operating systems and software updates, including troubleshooting and issue resolution
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Used ticketing systems to manage and process support actions and requests.
IT Support Specialist
Akawueze Law Firm
02.2018 - 11.2022
- Diagnosed and resolved hardware and software issues, providing on-site and remote technical support to staff
- Installed and updated software, managed IT assets, and performed regular backups and data recovery tasks
- Provided Tier 1 and Tier 2 support, achieving quick resolution times for critical client-facing issues
- Contributed to the development of IT procedures and policies to streamline operations and improve system security and performance
- Conducted regular system performance checks and implemented proactive solutions to minimize downtime
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Created user accounts and assigned permissions.
Operations Support
FedEx
05.2015 - 02.2018
- Administered administrative and clerical functions, including data entry, document management, and customer service, to ensure efficient operations
- Assisted in coordinating logistics and transportation services, ensuring timely deliveries and accurate shipment tracking
- Provided customer support by troubleshooting issues related to deliveries, rates, and billing inquiries, maintaining excellent customer relations
- Assisted in improving process workflows, enhancing overall operational efficiency, and reducing costs
Education
Associate of Arts - Computer Systems Technician
Cambrian College
Sudbury, ON07-2024
Bachelor of Science - Computer Science
Imo State University
Owerri, Imo State01.2021
Skills
- Windows Server
- Active Directory
- Attention to detail
- Microsoft Azure
- AWS Fundamentals
- CompTIA Security
- Firewall
- LAN/WAN
- Problem-solving
- MS office proficiency
- Linux programming and administration
- Virtualization technologies
- VPN configuration
- Verbal and written communication
- Analytical thinking
- Ticket support system management
- Customer service
- Cloud computing
Certification
CompTIA Security +
AWS Solution Architect-Associate
References
Available upon request.
Timeline
IT Help Desk Technician
Cambrian College
01.2024 - Current
IT Support Specialist
Akawueze Law Firm
02.2018 - 11.2022
Operations Support
FedEx
05.2015 - 02.2018
Bachelor of Science - Computer Science
Imo State University
Associate of Arts - Computer Systems Technician
Cambrian College
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