NDUDIRIM ANDY EMERUEM
Greater Sudbury,ON
Summary
IT Technician with extensive hands-on experience in Windows systems and IT support. Certified in CompTIA Security+ and AWS Solutions Architect – Associate, with proven skills in administering Windows environments and configuring networks. Proficient in remote troubleshooting and supporting end users through tools like TeamViewer and RDP. Recognized for quick adaptability and effective communication in delivering reliable technical solutions.
Overview
6
6
years of professional experience
Work History
Fiber Optic Technician
Central Cable Contractors
Greater Sudbury, Canada
06.2025 - Current
- Installed and spliced fiber optic cables for residential and commercial projects.
- Performed diagnostics, repairs, and maintenance on electronics, cameras, sensors, and technical systems for multiple clients.
- Installed, configured, and troubleshot equipment including cabling, devices, and network-connected systems.
- Conducted on-site support across different Northern Ontario locations, resolving mechanical, electrical, and software issues.
- Delivered customer training, system walkthroughs, and operational guidance.
- Maintained service documentation, work orders, and logs to ensure accurate service history.
Material Handler (Industrial Environment)
Weir ESCO Division
Greater Sudbury, Canada
06.2023 - 11.2023
- Operated forklifts to transport materials within the warehouse environment.
- Maintained inventory records using warehouse management systems.
- Inspected materials for quality and accuracy before distribution.
- Worked safely in heavy industrial settings while following lockout/tagout and confined space procedures
- Supported operational workflows in all weather conditions and contributed to team efficiency
IT Support Specialist
Federal Medical Center
Abuja, Nigeria
12.2019 - 03.2022
- Provide frontline technical support for end users, resolving hardware, software, and network issues in person, by phone, and via email.
- Troubleshoot Windows systems, printers, scanners, mobile phones, and peripherals.
- Deploy and configure workstations, accessories, security groups, and user accounts via Active Directory.
- Provided remote support using TeamViewer and RDP.
- Performed system imaging, updates, hardware diagnostics, and printer configuration.
- Documented tickets and followed ITIL-aligned procedures.
- Ensure compliance with IT security standards, and support users in secure.
Education
Computer Systems Technician - Advanced Diploma - Computer Science
Cambrian College
Greater Sudbury, ON, Canada09-2021
Skills
- IT Support & Troubleshooting (Tier 1–2)
- TeamViewer, AnyDesk, RDP
- Active Directory Group Policy DNS DHCP
- Office 365 & Microsoft 365 Admin
- Ticketing Systems & Documentation
- Networking: LAN/WAN, TCP/IP, VPN
- Hardware & Software Diagnostics
- Cloud: AWS, Azure
- Cybersecurity Vulnerability Awareness
Additional Qualifications
- Full work authorization in Canada.
- Valid Class G Driver’s Licence
- Strong customer service, teamwork, and communication
- Able to travel for onsite support
- Able to lift up to 50 lb and work in varying conditions
References
References available upon request.
Timeline
Fiber Optic Technician
Central Cable Contractors
06.2025 - Current
Material Handler (Industrial Environment)
Weir ESCO Division
06.2023 - 11.2023
IT Support Specialist
Federal Medical Center
12.2019 - 03.2022
Computer Systems Technician - Advanced Diploma - Computer Science
Cambrian College