NDIFREKE JOSHUA

As a customer service representative, its my responsibility to address and resolve customer complaints and concerns effectively, escalating more complex issues to higher management when necessary.

Additionally, I gather customer feedback to provide valuable insights for service quality improvement.

My role also includes assisting customers with billing inquiries and processing payments, ensuring that all financial transactions are handled smoothly and accurately.

As a Gateway Officer, I ensured goods move smoothly through ports or transit points. I handled shipping documents, coordinate with customs and transport teams, track shipments, and resolve any issues with strong organization and problem solving skills. I kept operations on track and clients satisfied.

I Participated in personnel meetings and training sessions to enhance skills and stay updated on new policies and procedures.