NDIDI PRINCEWILL-ONWUKA
Whitby
Summary
Dynamic professional with a proven track record at Trucks & Deal Logistics Limited, excelling in logistics coordination and customer service. Recognized for enhancing inventory accuracy and improving customer satisfaction through effective communication and problem-solving skills. Adept at time management and packaging, ensuring efficient operations and client loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warehouse Assistant
Trucks & Deal Logistics Limited
02.2019 - 01.2025
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
Administrative Assistant
Topstream Logistics
03.2016 - 09.2018
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Customer Service Representative
Unity Bank Plc
09.2007 - 08.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Bachelor of Science - POLITICAL SCIENCE AND PUBLIC ADMINISTRATION
UNIVERSITY OF BENIN, NIGERIA
NIGERIA11-2004
Skills
- Packaging and labeling
- Customer service
- Time management
- Order verification
- System updating
- Logistics coordination
- Paperwork processing
- Documentation and reporting
Languages
English
Native or Bilingual
Certification
* Certification On Developing Quality Customer Service Skills.
* Certificate On Office and Administrative Management.
Timeline
Warehouse Assistant
Trucks & Deal Logistics Limited
02.2019 - 01.2025
Administrative Assistant
Topstream Logistics
03.2016 - 09.2018
Customer Service Representative
Unity Bank Plc
09.2007 - 08.2016
Bachelor of Science - POLITICAL SCIENCE AND PUBLIC ADMINISTRATION
UNIVERSITY OF BENIN, NIGERIA
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