Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ndidi Precious Ejoh

Summary

Dedicated and detail-oriented administrative professional with over 10 years of experience in high-traffic office environments. Specializing in student support, records management, and event coordination. Proven expertise in handling work-integrated learning programs, industry partner relations, and co-operative education support. Proficient in Microsoft 365, Google Suite, and CRM systems. Exceptional communication skills and a proactive, solution-focused mindset.

Overview

13
13
years of professional experience

Work History

Senior Education Administrator

University of Bristol
09.2023 - 10.2024
  • Streamlined Meeting Preparation and Follow-Up: Established a standardized process for setting agendas, taking minutes, and tracking action items for division-wide meetings, resulting in a 30% increase in meeting efficiency and improved alignment across teams
  • Enhanced Executive Time Management: Proactively optimized the Faculty Education Manager's calendar by setting dedicated review times and creating reminders for critical deliverables, reducing scheduling conflicts by 20% and ensuring timely completion of key projects
  • Optimized Accounts Payable Workflow: Implemented an organized tracking system for requisitions, invoices, and purchase orders, reducing processing time by 25% and improving accuracy in expense management
  • Improved Office Logistics: Successfully coordinated multiple office moves and equipment setup requests, ensuring minimal downtime for team members and maintaining a well-functioning, organized office environment
  • Successful Event Coordination: Managed all logistical aspects of faculty conferences and workshops including venue booking, catering, and travel arrangements, with 100% on-time delivery and positive feedback from attendees
  • Ensured Compliance with Safety Standards: Conducted quarterly safety inspections and supported safety-related tasks, helping maintain full compliance with organizational and regulatory safety requirements
  • Coordinated correspondence and confidential support for academic chairs and managers, managing over 100 sensitive requests annually with a 100% compliance rate in confidentiality standards
  • Managed executive calendars, coordinated meetings, and handled correspondence for senior Faculty staff, ensuring efficient time management
  • Provided comprehensive administrative support using Microsoft 365 applications, including document creation, data analysis, and presentation design
  • Oversaw the records management system, updating corporate records, implementing new procedures, and ensuring data accuracy
  • Drafted meeting agendas, issued notices, and maintained electronic files; recorded accurate minutes for Faculty board meetings, education committees and other key meetings
  • Developed and managed a comprehensive communication plan for the faculty, including creating digital newsletters that effectively reached a wide audience of students, staff, and stakeholders
  • Facilitated key academic processes, including Fitness to Practice and Faculty Academic Misconduct panels, ensuring adherence to university regulations
  • Oversaw the faculty website, regularly updating information on programs, events, and resources, while improving the overall user experience and accessibility
  • Develop and plan continual student engagement activities and events to enhance the student experience, in liaison with School staff as well as central university services and external organizations like student open days and sports days for the faculty students

Client Services Specialist

Medbrief Services Limited
09.2022 - 06.2023


  • Provided administrative support for 20+ client firms, ensuring smooth operations through data management, document preparation, and report generation
  • Served as the main point of contact for clients, ensuring smooth operations through proactive communication and support
  • Managed records and documentation for client firms, maintaining up-to-date information in CRM systems
  • Supported internal and external meetings by handling scheduling, note-taking, and distributing action items
  • Analyzed client engagement metrics and provided insights to improve service delivery and customer satisfaction
  • UK
  • Served as the main point of contact for clients, building and maintaining strong relationships through proactive communication and support
  • Led the onboarding process for new clients, ensuring smooth transitions and maximized time to value through effective product adoption
  • Analysed client user experience and engagement metrics, providing insights to improve service delivery and customer satisfaction
  • Advocated for client needs internally, promoting feedback-driven improvements across business functions
  • Coordinated client stakeholder engagement events, including venue reservations, vendor management, and contract review
  • Ensured events were well-documented, with minutes, agendas, and follow-up actions recorded and maintained

Quality Analyst (Microsoft 365 Onboarding Specialist)

Subfero
10.2021 - 09.2022


  • Developed a process to enhance team onboarding for Microsoft 365, reducing training time by 25% and improving staff productivity in administrative tasks
  • Conducted regular quality checks on administrative records, increasing compliance with internal standards by 30%
  • Tracked and analyzed performance data, generating reports to improve service delivery and administrative processes
  • UK
  • Conducted quality assessments of customer interactions, providing coaching to improve service delivery and team member development
  • Supported recruitment processes, including sifting and interviewing, as well as onboarding and offboarding
  • Collaborated with team supervisors to manage workloads and ensure compliance with company processes and Microsoft guidelines
  • Led training and development initiatives based on team needs, contributing to continuous improvement in customer service quality

Helpdesk Advisor

Integral UK
08.2020 - 10.2021
  • · Managed Inbound Client Interactions via Telephone, emails and Client Portals ensuring Client call outs are accurately captured and allocated to the necessary Engineers or Specialist Subcontractors for prompt and effective resolution to facilities maintenance needs.
  • · Liaised with the Contract Delivery Managers, Workforce management and Supply chain team to ensure that the business process met Service level agreements.
  • · Trained and supervised new team members with to ensure all team members have up to date product knowledge.
  • · Carried out other adhoc administrative and supervisory responsibilities as delegated to by the Team managers, like administrative report generation and developing team refresher course materials and induction/training for new team members.
  • Ensured adherence to laid down policies and procedures by implementing training and development processes

Administrative Manager

Novobase Limited
09.2016 - 09.2019


  • Directed daily administrative operations, including database management, record-keeping, and report generation, achieving a 20% reduction in data entry errors
  • Spearheaded the development of process documentation, improving operational efficiency by 30%
  • Assisted in event coordination and resource allocation, leading to the successful execution of 10+ internal and external events annually
  • Maintained Accurate Record-Keeping: Regularly updated organizational charts, phone lists, and time-off records, contributing to improved team communication and efficient administrative operations
  • Enhanced communication efficiency by preparing, transcribing, and distributing minutes for 10+ high-level meetings quarterly, improving information flow across departments
  • Led administrative support for events and conferences, increasing attendance by 15% by streamlining invitation and room booking processes using scheduling tools
  • UK
  • Managed day-to-day operations, including resourcing, budget management, and compliance with regulatory requirements
  • Provided end-to-end resource administration, including reporting, records management, and stakeholder engagement
  • Supported recruitment and selection processes, drafting and implementing staff appraisals and disciplinary procedures
  • Ensured high levels of client satisfaction by managing corporate relationships and providing timely, professional solutions to client inquiries

Practice/Legal Manager

Pedabo Professional Services
01.2012 - 09.2016
  • · Supervised day-to-day administrative duties and general office management
  • · Designated trainee tax and audit staff to client offices and ensured they were provided with necessary tools to carry out their duties.
  • · Managed documents; internal and external communications including meeting minutes; processed expenses; data entry, maintained and monitored of relevant spreadsheets or databases and financial records
  • · Provided executive support to the Managing Partners like calender/diary management, travel and hotel itinerary.
  • · Candidate sourcing on behalf of client companies via the company database, job boards and various online tools.
  • · Drafted, negotiated and reviewed company contracts
  • · Ensured that staff training needs were periodically assessed and necessary training deployed for staff.
  • · Carried out quality analysis and staff performance evaluations quarterly to ensure client satisfaction and retention by meeting and exceeding expectations set out in the service level agreements.
  • · Monitored competition and submitted detailed comparative market analysis every quarter to the company stakeholders.

Education

Master of Science - International Management

University of The West of England
Bristol, United Kingdom
10-2021

Bachelor of Laws - Law

The Nigerian Law School
Lagos, Nigeria
07-2003

Skills

  • Proficient in Microsoft 365 office Suite (PowerPoint, Power BI, Project, Excel, Outlook, Visio)
  • Team management and collaboration with excellent people and conflict management skills having an ability to work in a dispersed environment with a range of stakeholders
  • Internal and External Communication with demonstrable relationship building skills with strong written and verbal communications skills
  • Ability to prioritise tasks efficiently and manage time, activities and resources effectively Highly organised with strong attention to detail
  • Demonstrable experience providing business support to efficiently deliver resourcing, recruitment, Induction and onboarding with workforce management
  • Excellent research and Report writing skills with demonstrable experience collecting and analysing data and using this data to produce reports
  • Business Process Management and Customer journey Improvement
  • Client relationship management and Quality assurance analyst
  • Performance management, Training, Mentoring and Coaching
  • Time and Project Management

Accomplishments

  • Streamlined Meeting Preparation and Follow-Up: Established a standardized process for setting agendas, taking minutes, and tracking action items for division-wide meetings, resulting in a 30% increase in meeting efficiency and improved alignment across teams.
  • Enhanced Executive Time Management: Proactively optimized the Faculty Education Manager's calendar by setting dedicated review times and creating reminders for critical deliverables, reducing scheduling conflicts by 20% and ensuring timely completion of key projects.
  • Optimized Accounts Payable Workflow: Implemented an organized tracking system for requisitions, invoices, and purchase orders, reducing processing time by 25% and improving accuracy in expense management.
  • Improved Office Logistics: Successfully coordinated multiple office moves and equipment setup requests, ensuring minimal downtime for team members and maintaining a well-functioning, organized office environment.
  • Successful Event Coordination: Managed all logistical aspects of faculty conferences and workshops including venue booking, catering, and travel arrangements, with 100% on-time delivery and positive feedback from attendees.
  • Ensured Compliance with Safety Standards: Conducted quarterly safety inspections and supported safety-related tasks, helping maintain full compliance with organizational and regulatory safety requirements.
  • Coordinated correspondence and confidential support for academic chairs and managers, managing over 100 sensitive requests annually with a 100% compliance rate in confidentiality standards.
  • Developed a process to enhance team onboarding for Microsoft 365, reducing training time by 25% and improving staff productivity in administrative tasks.
  • Conducted regular quality checks on administrative records, increasing compliance with internal standards by 30%.
  • Tracked and analyzed performance data, generating reports to improve service delivery and administrative processes.
  • Directed daily administrative operations, including database management, record-keeping, and report generation, achieving a 20% reduction in data entry errors.
  • Spearheaded the development of process documentation, improving operational efficiency by 30%.
  • Assisted in event coordination and resource allocation, leading to the successful execution of 10+ internal and external events annually.
  • Maintained Accurate Record-Keeping: Regularly updated organizational charts, phone lists, and time-off records, contributing to improved team communication and efficient administrative operations.
  • Enhanced communication efficiency by preparing, transcribing, and distributing minutes for 10+ high-level meetings quarterly, improving information flow across departments
  • Led administrative support for events and conferences, increasing attendance by 15% by streamlining invitation and room booking processes using scheduling tools.

Timeline

Senior Education Administrator

University of Bristol
09.2023 - 10.2024

Client Services Specialist

Medbrief Services Limited
09.2022 - 06.2023

Quality Analyst (Microsoft 365 Onboarding Specialist)

Subfero
10.2021 - 09.2022

Helpdesk Advisor

Integral UK
08.2020 - 10.2021

Administrative Manager

Novobase Limited
09.2016 - 09.2019

Practice/Legal Manager

Pedabo Professional Services
01.2012 - 09.2016

Master of Science - International Management

University of The West of England

Bachelor of Laws - Law

The Nigerian Law School
Ndidi Precious Ejoh