Managed high-volume inbound calls to ensure customer satisfaction and timely issue resolution.
Utilized call management software to track and log customer interactions effectively.
Provided accurate information on products and services, enhancing customer understanding and engagement.
Conducted follow-up calls to ensure customer satisfaction and gather feedback for service enhancement.
Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
Warehouse Associate
Pulator
07.2024 - 12.2024
Scan and affix selection labels to the appropriate packages
Read an order Sheet to find individual items within warehouse
Sort packages on the assembly line
Perform all duties as instructed by supervisors
Maintained clean and organized work areas to support safety and productivity standards.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Greenhouse Worker
Hexo
12.2023 - 06.2024
Applying fertilizers and nutrients to promote plant growth and development.
Regular pruning and trimming of plants to encourage bushier growth, remove dead or diseased parts, and shape plants according to the desired form
Monitoring plants for signs of pests and diseases and implementing control measures, such as applying pesticides or biological controls, to prevent and manage infestations
Harvesting crops at the appropriate time to ensure maximum quality and yield