Overview
Work History
Education
Languages
Timeline
Generic

Marlene Dushime

Ottawa

Overview

2
2
years of professional experience

Work History

Call Operator

Bell Mobility
03.2025 - Current
  • Managed high-volume inbound calls to ensure customer satisfaction and timely issue resolution.
  • Utilized call management software to track and log customer interactions effectively.
  • Provided accurate information on products and services, enhancing customer understanding and engagement.
  • Conducted follow-up calls to ensure customer satisfaction and gather feedback for service enhancement.
  • Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.

Warehouse Associate

Pulator
07.2024 - 12.2024
  • Scan and affix selection labels to the appropriate packages
  • Read an order Sheet to find individual items within warehouse
  • Sort packages on the assembly line
  • Perform all duties as instructed by supervisors
  • Maintained clean and organized work areas to support safety and productivity standards.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Greenhouse Worker

Hexo
12.2023 - 06.2024
  • Applying fertilizers and nutrients to promote plant growth and development.
  • Regular pruning and trimming of plants to encourage bushier growth, remove dead or diseased parts, and shape plants according to the desired form
  • Monitoring plants for signs of pests and diseases and implementing control measures, such as applying pesticides or biological controls, to prevent and manage infestations
  • Harvesting crops at the appropriate time to ensure maximum quality and yield

Education

MBA - Business Administration And Management

University of Rwanda
Rwanda
07-2020

Languages

English
Full Professional
French
Professional Working

Timeline

Call Operator

Bell Mobility
03.2025 - Current

Warehouse Associate

Pulator
07.2024 - 12.2024

Greenhouse Worker

Hexo
12.2023 - 06.2024

MBA - Business Administration And Management

University of Rwanda
Marlene Dushime