NDAYISHIMIYE ALAIN DIDIER
Winnipeg
Summary
Bilingual Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Bilingual customer service advisor
DHL
05.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained and managed customer files and databases.
- Met all call quality standards and daily quotas for first-call resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
Warehouse Worker
Manitoba Liquor & Lotteries
05.2019 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 60 pounds.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Completed cycle counts and monthly inventory.
Bilingual customer service advisor
Capital one
01.2022 - 06.2022
- Answering incoming calls in English and French
- Helping customers with opening and closing accounts
- Solving fraud disputes
Education
Associate of Arts - Economics
University of Manitoba (science Faculty)
10.2024
Skills
- Customer Support
- Call Management
- Refund Processing
- Payment Collection
- Claims Evaluation
- Database Management
- SAP Experience
- Database Research
- Call Center Operations
Personal Information
- Date of Birth: 09/18/98
- Marital Status: Single
Languages
English
Professional Working
French
Professional Working
Timeline
Bilingual customer service advisor
DHL
05.2022 - Current
Bilingual customer service advisor
Capital one
01.2022 - 06.2022
Warehouse Worker
Manitoba Liquor & Lotteries
05.2019 - 08.2022
Associate of Arts - Economics
University of Manitoba (science Faculty)
Similar Profiles
Joshua PeralesJoshua Perales
Forklift Operator at DHLForklift Operator at DHL
Jaabur BrownJaabur Brown
Forklift Operator at DHLForklift Operator at DHL
Kamal BenzariaKamal Benzaria
First Line Manager at DHLFirst Line Manager at DHL
Braiden CollierBraiden Collier
Warehouse and Package Handler at DHLWarehouse and Package Handler at DHL
Munender SinghMunender Singh
Regional Truck Driver at Trans can Bulk LogisticRegional Truck Driver at Trans can Bulk Logistic