Nalanii Taufahema
Graduate Student
Goleta,CA
Summary
Forward thinking graduate student pursuing opportunities to utilize and develop skills in a professional organizational setting. Adaptable and accustomed to fast pace work settings. CPR/First Aid Certified and Mental Health First Aid Certified. Seeking Summer internship, available May 25th - August 15th.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Nursery Sales Associate
ACE Miner's
02.2024 - 07.2024
- Handled customer inquiries promptly, addressing concerns with professionalism and courtesy.
- Resolved customer complaints diplomatically, retaining business relationships while upholding company policies.
- Educated customers on proper plant maintenance, leading to repeat business and positive word-of-mouth referrals.
Phone Operator
Restaurant Connection
12.2023 - 05.2024
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Accurately guide personnel through company procedures.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Job Coach
PathPoint
06.2022 - 02.2023
- Counseled clients with disabilities one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Managed case load of over 30 individuals with unique circumstances and goals.
Phone Operator
Rustys Pizza
07.2018 - 04.2022
- Communicate well with customers via telephone Anticipate customer needs and capable of verifying accurate information.
- Increased sales for multiple quarters in 2020 and 2021.
- Accurate data entry
Facility Monitor
City Of Santa Barbara
08.2021 - 12.2021
- Monitor events booked by community members for parks and recreation department for the City of Santa Barbara Communicate expectations and limitations to renters.
- Established and enforced safety policies.
Waitress
Sushi Teri
05.2021 - 08.2021
- Managed over 15 guests at any given time.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Swim Instructor
Water Wings Swim School
05.2017 - 09.2017
- Communicate clear instructions to adults and children Lead and supervise groups for swim activities.
- Established safe environments for learning.
- Managed groups of up to 6 people.
Education
Master of Arts - Positive Organizational Psychology & Evaluation
Claremont Graduate University
Claremont, CA 08.2023 - Current
Bachelor of Arts - Psychology
CSU Channel Islands
Camarillo, CA 01.2021 - 05.2022
Associate of Arts - Psychology
Santa Barbara City College
Santa Barbara, CA 08.2017 - 12.2020
Skills
Professional Communication
Schedule Coordination
Group and Individual Instruction
Safety Training
Customer Assistance
Attention to Detail
Written Communication
Cultural Awareness
Multitasking Abilities
Timeline
Nursery Sales Associate
ACE Miner's
02.2024 - 07.2024
Phone Operator
Restaurant Connection
12.2023 - 05.2024
Master of Arts - Positive Organizational Psychology & Evaluation
Claremont Graduate University
08.2023 - Current
Job Coach
PathPoint
06.2022 - 02.2023
Facility Monitor
City Of Santa Barbara
08.2021 - 12.2021
Waitress
Sushi Teri
05.2021 - 08.2021
Bachelor of Arts - Psychology
CSU Channel Islands
01.2021 - 05.2022
Phone Operator
Rustys Pizza
07.2018 - 04.2022
Associate of Arts - Psychology
Santa Barbara City College
08.2017 - 12.2020
Swim Instructor
Water Wings Swim School
05.2017 - 09.2017