Neely Clarke
Stratford,ON
Summary
Dedicated and composed 911 Dispatcher with three years of experience managing high-pressure situations requiring analytical thinking, sound judgment, and rapid decision-making. Proven ability to remain composed in complex and emotionally charged environments, consistently demonstrating decisiveness and personal integrity. Recognized for effective interactive communication and the ability to de-escalate tense situations while coordinating critical response. Committed to applying these strengths to a role where I can continue making a meaningful impact on public safety.
Overview
8
8
years of professional experience
Work History
911 Dispatcher
Stratford Police Service
Stratford, ON
09.2022 - Current
- Answer 911 and non-emergency line phone calls
- Input all call information into CAD
- Dispatch officers to calls for service
- Prioritize call urgency
- Update proper contact information within NICHE
- Adding warrants, charges, arrest reports, and forms of release to NICHE and CPIC
- Link all calls for service
- Maintain court dockets and offender accused entries
- Assist citizens at our front counter after hours
Clerk
St. Thomas Police Service
St. Thomas, Ontario
02.2022 - 09.2022
- Validating warrants, accused entries, and court actions
- Adding, removing, and modifying warrants, accused entries, charges, and forms of release
- UCR Coding
- Obtain synopsis of occurrences from citizens attending in person to make reports then creating a CAD event with all of the details
- Answering the records phone line
- Maintaining court dockets
Cashier Manager
Craig and Jess' NoFrills
Stratford, ON
09.2019 - 02.2022
- Counting tills at the start and end of each shift
- Diffused customer disputes within the store
- Completed refunds and returns
- Answered questions regarding store policies and concerns
Cashier
Craig and Jess' NoFrills
Stratford, Ontario
03.2017 - 02.2022
- Assisted customers in completing orders, locating items, and joining loyalty programs
Program Placement
Stratford Police Service
Stratford, Ontario
05.2021 - 05.2021
- Answered non-emergency line calls
- Dispatched officers to non-priority calls
- Used CPIC and NICHE systems
- Listened to 911 line calls
Co-Op Student
County of Perth Courthouse
Stratford, Ontario
09.2019 - 01.2020
- Data entry
- Processing Highway Traffic Act tickets and Provincial Offence notices
- Attending POA court
Education
Certificate - 911 And Public Safety Communications
Fanshawe College
London, ON05-2021
High School Diploma -
St. Michael Catholic Secondary School
Stratford06-2020
Skills
- Interactive Communication
- Adaptability
- Decisiveness
- Multitasking
- Analytical Thinking
- Sound Judgment
Accomplishments
- Fanshawe Dans Honour Roll
- Crime Stoppers Award (High School Graduation)
- Highest English Mark (High School Graduation)
Timeline
911 Dispatcher
Stratford Police Service
09.2022 - Current
Clerk
St. Thomas Police Service
02.2022 - 09.2022
Program Placement
Stratford Police Service
05.2021 - 05.2021
Cashier Manager
Craig and Jess' NoFrills
09.2019 - 02.2022
Co-Op Student
County of Perth Courthouse
09.2019 - 01.2020
Cashier
Craig and Jess' NoFrills
03.2017 - 02.2022
Certificate - 911 And Public Safety Communications
Fanshawe College
High School Diploma -
St. Michael Catholic Secondary School
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