NAZRIN ADONA
Vancouver
Summary
- Results-driven professional with nearly a decade of experience in data analysis, customer service, operations management, and financial administration. Skilled in evaluating complex data, ensuring process compliance, and improving service quality through audits, coaching, and performance monitoring. Experienced in managing client relations, supervising staff, and supporting business operations from financial oversight to production processes. Recognized for strong analytical abilities, attention to detail, and a commitment to continuous improvement and client satisfaction.
Overview
9
9
years of professional experience
Work History
Data Analyst
Accenture Inc.
07.2015 - 06.2019
- Reviews submitted claims and other documents, such as medical records or bills, to determine the eligibility of the claim for payment
- Determining the validity of insurance claims and determining the appropriate payment for those valid claims
- Using specialist tools to extract the data needed
- Producing reports and charts communicating trends within data
- Processing claims for payment including determining coverage and appropriate coding
- Interpreting insurance policy language and making sure the claims process is being followed
- Identifying whom should the payments and refunds must be sent to
- Resolving discrepancies and other issues
1st – Customer Service Representative, 2nd – Account Supervisor / Quality Assurance Analyst
Teleperformance Inc.
10.2019 - 10.2024
- Address client issues and resolve them in a timely and efficient manner
- Making sure that the processes are being followed by the staffs accordingly
- Collaborate with manager to identify organizational development needs and align initiatives with the company’s strategic objectives
- Held a weekly touch base with the staffs and discuss the new updates of the processes
- Identify the opportunities and analyze the results to identify patterns, problems, and areas for improvement
- Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in product and process quality
- Perform regular quality audits to ensure adherence and established standards and regulatory compliance
- Evaluating various stages of production, processes, and final outputs to ensure they meet predefined quality standards
- Provide coaching session to address the service opportunities that needs to be improved by the staffs to improve the quality of production
- Data monitoring and reporting findings to help make informed decisions about improvements and corrections
- Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to the processes
- Ensuring that the services meet or exceeds expectations including understanding client needs and ensuring the quality benchmarks align with those needs
- Ensure that all the business information is protected and treated as highly confidential
Treasurer
CABA 7778 Printhaus Corp.
10.2020 - 10.2024
- Assessing, reviewing and protecting company financial well-being
- Handling daily cash balances and the money
- Making follow ups with the clients
- Ensure that appropriate financial systems and controls are in place
- Identifying and managing processes that keep customers satisfied and support healthy growth, from manufacturing products to signing off on invoices
- Ensuring that everyone is receiving adequate instructions through a continuous training
- Proofreading the item being printed out and ensuring that the details are clear on the layouts of the design
- Creating certificate of analysis for the clients containing about the products we produced such as sizing, number of colors used, U.V coatings and laminations
- Making sure that the number of delivery items meet or exceeds the client’s expectation
- Creating sales invoices, delivery receipts and official receipts
- Engaging with the production activities such as folding, gluing, and counting items
- Paying the weekly salaries of the employees
Education
MBA - Business Administration
University Canada West
Vancouver, BCBachelor of Science - Information Technology
Technological Institute of The Philippines
03.2014
Blessed Elena Academy
03.2009
Skills
- MS Office computer skills
- Data analytics
- Customer service skills
- Leadership and management skills
- Strategic Management
- Business and analysis skills
- Cybersecurity
Languages
English
Native or Bilingual
Timeline
Treasurer
CABA 7778 Printhaus Corp.
10.2020 - 10.2024
1st – Customer Service Representative, 2nd – Account Supervisor / Quality Assurance Analyst
Teleperformance Inc.
10.2019 - 10.2024
Data Analyst
Accenture Inc.
07.2015 - 06.2019
MBA - Business Administration
University Canada West
Bachelor of Science - Information Technology
Technological Institute of The Philippines
Blessed Elena Academy