Results-driven professional with nearly a decade of experience in data analysis, customer service, operations management, and financial administration. Skilled in evaluating complex data, ensuring process compliance, and improving service quality through audits, coaching, and performance monitoring. Experienced in managing client relations, supervising staff, and supporting business operations from financial oversight to production processes. Recognized for strong analytical abilities, attention to detail, and a commitment to continuous improvement and client satisfaction.
Overview
9
9
years of professional experience
Work History
Data Analyst
Accenture Inc.
07.2015 - 06.2019
Reviews submitted claims and other documents, such as medical records or bills, to determine the eligibility of the claim for payment
Determining the validity of insurance claims and determining the appropriate payment for those valid claims
Using specialist tools to extract the data needed
Producing reports and charts communicating trends within data
Processing claims for payment including determining coverage and appropriate coding
Interpreting insurance policy language and making sure the claims process is being followed
Identifying whom should the payments and refunds must be sent to
Address client issues and resolve them in a timely and efficient manner
Making sure that the processes are being followed by the staffs accordingly
Collaborate with manager to identify organizational development needs and align initiatives with the company’s strategic objectives
Held a weekly touch base with the staffs and discuss the new updates of the processes
Identify the opportunities and analyze the results to identify patterns, problems, and areas for improvement
Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in product and process quality
Perform regular quality audits to ensure adherence and established standards and regulatory compliance
Evaluating various stages of production, processes, and final outputs to ensure they meet predefined quality standards
Provide coaching session to address the service opportunities that needs to be improved by the staffs to improve the quality of production
Data monitoring and reporting findings to help make informed decisions about improvements and corrections
Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to the processes
Ensuring that the services meet or exceeds expectations including understanding client needs and ensuring the quality benchmarks align with those needs
Ensure that all the business information is protected and treated as highly confidential
Treasurer
CABA 7778 Printhaus Corp.
10.2020 - 10.2024
Assessing, reviewing and protecting company financial well-being
Handling daily cash balances and the money
Making follow ups with the clients
Ensure that appropriate financial systems and controls are in place
Identifying and managing processes that keep customers satisfied and support healthy growth, from manufacturing products to signing off on invoices
Ensuring that everyone is receiving adequate instructions through a continuous training
Proofreading the item being printed out and ensuring that the details are clear on the layouts of the design
Creating certificate of analysis for the clients containing about the products we produced such as sizing, number of colors used, U.V coatings and laminations
Making sure that the number of delivery items meet or exceeds the client’s expectation
Creating sales invoices, delivery receipts and official receipts
Engaging with the production activities such as folding, gluing, and counting items