Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAZNEEN GULZAR

Surrey

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Student 911 Call Taker

RCMP E-Division Headquarters
04.2025 - 09.2025
  • Facilitated positive relationships between the public safety agency and local community members by addressing their concerns professionally.
  • Developed strong multitasking abilities while simultaneously fielding phone calls, and radio communications.
  • Continually upgraded knowledge on local geography and landmarks to provide accurate directions to first responders during high-pressure situations.
  • Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.

Member Services Representative

COAST CAPITAL SAVINGS
05.2022 - Current
  • Leveraged strong interpersonal and communication skills to provide service to bank members, addressing inquiries and resolving issues promptly.
  • Educating members about banking products and services, that also involves conveying complex information clearly and persuasively. This experience translates into the ability to effectively communicate the value of the products through following up with leads over call and in person.
  • Demonstrated problem-solving abilities by resolving account discrepancies including digital banking inquiries ensuring compliance with regulatory standards.

Health Service Navigator

HEALTHLINK BC
09.2020 - 05.2022
  • Played a crucial role in delivering health information, guiding individuals through the health care system, and connecting them with appropriate health services across the province, specifically COVID-19 and quarantine information.
  • Operated within a 24/7 contact center environment and worked various morning, afternoon and night shifts. Collaborated with a dynamic team of navigators, shift leaders, operations leads, managers to deliver high-quality service.
  • Facilitated connections between callers and health care professionals such as nurses, dietitians, exercise professionals and pharmacists as needed.
  • Ability to type minimum 40 wpm and multi-task effectively and efficiently in a fast-paced environment.

Retail Sales Associate

WINNERS
08.2018 - 09.2020
  • Operated the cash register and processed sales transactions accurately and efficiently.
  • Assisted customers with purchases, returns, and exchanges.
  • Maintained knowledge of current promotions, store policies, and product information to effectively assist customers.
  • Addressed customer inquiries and resolved issues promptly.

Team Member

TIM HORTONS
03.2017 - 01.2018
  • Accurately taking customers orders and providing information about menu items, specials, and promotions.
  • Adhering to food and safety regulations, including proper food storage and handling practices.
  • Resolving complaints and issues in a courteous and efficient manner.

Education

BACHELOR OF ARTS - Sociology, Minor in Criminology

Simon Fraser University
Burnaby, BC
09.2025

Skills

  • Communication
  • Research and Analysis (NVivo, SPSS and Excel)
  • Multitasker
  • Multilingual
  • Adaptable
  • Problem Solving
  • Customer Service
  • Sales
  • Critical Thinking

Languages

Hindi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Student 911 Call Taker

RCMP E-Division Headquarters
04.2025 - 09.2025

Member Services Representative

COAST CAPITAL SAVINGS
05.2022 - Current

Health Service Navigator

HEALTHLINK BC
09.2020 - 05.2022

Retail Sales Associate

WINNERS
08.2018 - 09.2020

Team Member

TIM HORTONS
03.2017 - 01.2018

BACHELOR OF ARTS - Sociology, Minor in Criminology

Simon Fraser University

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NAZNEEN GULZAR