Nazneen Akter
Scarborough
Summary
Seeking for a part-time position as a customer service representative where can utilize knowledge and experience. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Team member
Masala Twist
10.2020 - 11.2022
- Processing 20 customers per hour, taking food orders while handling large amount of cash transactions
- Organizing and preparing food orders of 15 customers per hour while maintaining health and safety policies
- Maintaining clean environment through general housekeeping duties, resulting in team productivity and quality service
- Reconciling receipts, balancing cash drawer, creating cash report at end of shift and reporting it to manager.
Customer Service Representative
Pizza Pizza Seneca@york campus
03.2023 - Current
- Prepared all sorts food such as different types of pizza recipes, Sandwiches, Pasta, Salad, Baked goods.
- Handled customers while preparing large quantities and varieties of Food
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
The Spicy Grill
Kamrul Hasan
07.2023 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Proved successful working within tight deadlines and fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines
Education
Advanced Diploma - Fire Protection Engineering Technology
Seneca College
Finch Avenue East, Toronto, ON2025
Skills
- SKILLS AND ACCOMPLISHMENTS:
- Demonstrated excellent customer service, multitasking and communication skills as team member
- Showcased ability to work independently or in team in fast paced environment while reaching certain goals
- Hard working ,reliable, Dependent, Punctual, Patient and incredibly friendly
- Detail oriented, Organized and active listening skill
- Customer Consulting
Timeline
The Spicy Grill
Kamrul Hasan
07.2023 - Current
Customer Service Representative
Pizza Pizza Seneca@york campus
03.2023 - Current
Team member
Masala Twist
10.2020 - 11.2022
Advanced Diploma - Fire Protection Engineering Technology
Seneca College
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