Nazneen Akter

Scarborough

Summary

Seeking for a part-time position as a customer service representative where can utilize knowledge and experience. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Team member

Masala Twist

10.2020 - 11.2022

Processing 20 customers per hour, taking food orders while handling large amount of cash transactions
Organizing and preparing food orders of 15 customers per hour while maintaining health and safety policies
Maintaining clean environment through general housekeeping duties, resulting in team productivity and quality service
Reconciling receipts, balancing cash drawer, creating cash report at end of shift and reporting it to manager.

Customer Service Representative

Pizza Pizza Seneca@york campus

03.2023 - Current

Prepared all sorts food such as different types of pizza recipes, Sandwiches, Pasta, Salad, Baked goods.
Handled customers while preparing large quantities and varieties of Food
Maintained well-stocked stations with supplies and spices for maximum productivity
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Followed up with customers about resolved issues to maintain high standards of customer service.

The Spicy Grill

Kamrul Hasan

Danforth Avenue, Toronto,ON

07.2023 - Current

Skilled at working independently and collaboratively in team environment.
Self-motivated, with strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in team setting, providing support and guidance.
Proved successful working within tight deadlines and fast-paced environment.
Strengthened communication skills through regular interactions with others.
Participated in team projects, demonstrating ability to work collaboratively and effectively.
Worked flexible hours across night, weekend and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines

Education

Advanced Diploma - Fire Protection Engineering Technology

Seneca College

Finch Avenue East, Toronto, ON

2025

Skills

SKILLS AND ACCOMPLISHMENTS:
Demonstrated excellent customer service, multitasking and communication skills as team member
Showcased ability to work independently or in team in fast paced environment while reaching certain goals

Hard working ,reliable, Dependent, Punctual, Patient and incredibly friendly
Detail oriented, Organized and active listening skill
Customer Consulting

Timeline