Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nazmul Nahiyan

New Westminster

Summary

IT System Support Specialist with over 7 years of experience in enhancing IT operations and system reliability across multiple roles. Skilled in ADFS administration, Windows management, and Microsoft SharePoint administration, consistently improving system performance and user satisfaction. Adept at integrating cutting-edge technology solutions, managing complex network systems, and providing expert-level support, aiming to leverage skills to boost productivity and operational efficiency in future technology-driven roles.

Overview

7
7
years of professional experience

Work History

System Support Specialist

Acciona Infrastructure Canada
03.2022 - Current
  • Overhauled cellular communication device management Provided critical support for IT system issues, improving end-user productivity.
  • Managed and enhanced IT infrastructure performance at Acciona Infrastructure
  • Refined IT process details, ensuring superior operational performance.
  • Conducting comprehensive reviews of outsourced desktop management services
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Aligning services with MOWO model and identifying areas for improvement
  • Collaborating with external partners for seamless integration and compliance
  • Collaborated with Accomun team and suppliers for essential IT procurement
  • Maintained detailed project asset documentation , ensured accurate record keeping for IT assets
  • Supported software and hardware needs as IT System Support Specialist
  • Streamlined IT operations by reviewing and enhancing business process integrations.
  • Wrote technical documentation and user guides for IT systems and applications
  • Assisted in planning and execution of several successful IT projects, ensuring timely completion within budget constraints.
  • Complete setup of Joint Venture systems for new project including software, hardware estimation, procurement and support.

Service Delivery Specialist

Seaspan Corporation
09.2020 - 10.2021
  • Administered Azure AD and ADFS, ensuring secure access to corporate resources
  • Enhanced customer satisfaction with timely resolution of issues and proactive communication.
  • Managed Tier 1 & 2 helpdesk support, enhancing user operational efficiency
  • Streamlined Azure AD and Intune processes for optimal resource management
  • Developed comprehensive Zendesk knowledge base, boosting IT service quality
  • Provided critical Citrix, Azure, Okta admin support, ensuring stable user sessions
  • Handled networking issues, maintaining robust LAN/WAN systems
  • Supported global customers across diverse industries while adapting quickly to evolving technologies.
  • Communicated with stakeholders to share critical technical information and deliver project updates.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
  • Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.

Service Desk Analyst

Whitewater West
08.2017 - 03.2020
  • Administered Jira, creating and assigning tickets, and building knowledge base in Jira Confluence
  • Assisted in training new team members on service desk procedures, tools, and best practices.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Supported diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
  • Performed administrative tasks for video conferencing platforms like Goto Meetings, Zoom, and Skype for Business
  • Managed Citrix administration, creating and configuring virtual machines for offshore and local employees
  • Troubleshot Windows 7/10, Windows Server 2008/2012, and MacOS environments
  • Managed Microsoft Exchange, including licensing and mailbox management
  • Managed over 500 devices, ensuring efficient operation and user support across global teams
  • Enhanced system efficiency by administering critical updates and configurations for key software
  • Resolved complex system issues, boosting productivity by maintaining high uptime for essential applications
  • Provided expert-level support for Windows and MacOS environments, enhancing system reliability.

Education

Computer Science and Operation Management -

Thompson Rivers University
Kamloops, BC
04.2017

Skills

  • Desktop Support
  • Computer Networks
  • Remote Access Software
  • Technical Support
  • Azure
  • Active Directory
  • Software Troubleshooting
  • Operating Systems
  • Communication Skills
  • Citrix ShareFile/ZenCenter
  • Microsoft Windows Server
  • SQL
  • Microsoft Exchange
  • IT Procurement and Vendor management
  • PowerShell
  • OKTA SSO
  • Incident Management
  • Data Backup and Recovery
  • Hardware Installation
  • Virtualization
  • Cloud Storage Administration: Sharefile, Dropbox, Gdrive

Languages

English
Native or Bilingual

Timeline

System Support Specialist

Acciona Infrastructure Canada
03.2022 - Current

Service Delivery Specialist

Seaspan Corporation
09.2020 - 10.2021

Service Desk Analyst

Whitewater West
08.2017 - 03.2020

Computer Science and Operation Management -

Thompson Rivers University

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Nazmul Nahiyan