Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Nazmije Syla

Thorold,ON

Summary

Experienced Housekeeping Supervisor who also worked as a housekeeper. With a proven track record at Waterfront Hotel, I exceptionally lead teams to exceed guest expectations through the means of great cleanliness and amazing customer service. Skilled in staff scheduling and sanitation, my leadership fosters a culture of continuous improvement and professional development, significantly enhancing guest relations. I motivate, train and manage my team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

Waterfront Hotel
03.2021 - Current
  • Effectively managed a team of 12 housekeeping staff to ensure efficient and detailed cleaning services across all floors of the Waterfront Hotel.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Conducted regular room inspections to make sure everything exceeds guests expectations.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Ability to schedule and manage the schedule as required depending on how busy the hotel is.

Housekeeper

Waterfront Hotel
01.2014 - 03.2021
  • Disinfected and mopped bathrooms to keep hotel facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Skills

  • Guest relations
  • Cleaning and sanitation
  • Customer service
  • Task assignment
  • Staff scheduling
  • Cleaning techniques
  • Health and safety compliance
  • Managing

Languages

English
Native or Bilingual
Albanian
Native or Bilingual

Certification

Standard First Aid, AED & CPR-C

Timeline

Housekeeping Supervisor

Waterfront Hotel
03.2021 - Current

Housekeeper

Waterfront Hotel
01.2014 - 03.2021

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Nazmije Syla