Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Volunteer Experience

NAZMEEN SILVA

Arthur,ON

Summary

Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.

Overview

11
11
years of professional experience

Work History

Office Lead

SCOTT AND DERRY DENTAL CARE
05.2021 - Current
  • Continuing reception duties as required
  • Managing a small team and ensuring staff is always helped and assisting with any help they need
  • Ensuring all insurance payments are entered to pay dental office
  • Treatment coordinator for dental work to be done for each patient
  • Assisting doctor needs for charting, handling patient care etc
  • Training new staff for reception duties
  • Creating staff schedule and ensuring hours are accurate prior to payroll
  • Sort and distribute incoming/outgoing mails
  • Respond to all emails, fax and texts in a timely manner
  • Ensuring all patients are taken care off
  • Setting office goals each month and ensuring stats are adequately met

Receptionist

SCOTT AND DERRY DENTAL CARE
12.2020 - Current
  • Greeting patients and completing screening, medical and dental history in office
  • Calling patients to confirm upcoming appointments/booking appointments
  • Reminder calls given to patient 24 hrs before their appointment
  • Explain procedures prior to treatment
  • Providing patient care via phone for any questions/follow-ups post visit
  • Restocking office supplies
  • Billing dental services to the insurance
  • Directing patients to their OP

FEDEX FREIGHT CANADA
11.2019 - 11.2020
  • Ensuring every customer experience is delivered with outstanding efforts
  • Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre
  • Provide problem resolution for customers
  • Verify and process U.S
  • Customs documents
  • Data entry of required billing information
  • Ensure accuracy of bills of lading
  • Enter freight invoices into system
  • Create appointments for delivery services
  • Driver check-in/dispatch assistant helping drivers when needed as well as ensure all documents are present and correct at the end of there shift
  • Data reports for overall services daily
  • Perform other duties as required

OMNI CHANNEL SPECIALIST

BEST BUY CANADA
08.2019 - 11.2019
  • Customer Service Advisor committed to providing the best service I can to customers with a positive attitude and leading by example to my team
  • Leading my team on a daily basis to a successful day by assigning tasks and assisting until it’s completed
  • Daily check up’s with my team teaching them and advising them on the stores action plan for the day
  • Receiving and packaging products for courier shipping
  • Filing daily documents at the end of the day making sure they are in the right place
  • Making sure the team and store is ready for the next day

IN HOME OPERATIONS ADVISOR

01.2018 - 01.2019
  • Scheduling/Rescheduling In-Home consults for clients in Ottawa and GTA
  • Taking ownership of leads that different stores have provided, contacting client and creating the next step for Point of Sales

BEST BUY CANADIAN CENTRAL CALL HUB
01.2017 - 01.2019
  • Customer related activities which includes receiving and redirecting calls to various departments
  • Assisting with product knowledge and creation of reservation for products
  • Scheduling service appointments
  • Status update on customer’s repair, pickup or delivery unit
  • General inquiries comprising of return and exchange policy, stock check, product location
  • Provide a daily summary to leadership

Sales Associate

BESTBUY CANADA
01.2014 - 01.2017
  • Committed to ensuring that customer needs are adequately satisfied via sound communication
  • Customer Experience Ambassador with the responsibility of greeting customers and directing them to their needs
  • Customer Service Representative responsible for dealing with product returns/exchange

Education

Office Administration - Legal

Sheridan College
01.2017

High School Diploma -

David Suzuki Secondary School, Brampton, ON
01.2016

Skills

  • Problem solving and analytical
  • Customer service
  • Computer skills – Excel, MS Word, Email
  • Strong leadership
  • Interpersonal skills – conflict resolution
  • Planning
  • Time management
  • Organization skills
  • Exceptional communication
  • Appointment scheduling
  • Documentation management

Accomplishments

  • Student of the Month, 06/01/12
  • Employee of the Month, 12/01/15
  • Employee of the Month, 09/01/16
  • Employee of the Month, 01/01/19
  • Purple Promise Award, 04/01/20
  • Purple Promise Award, 05/01/20
  • Employee of the Month, 03/01/21
  • Employee of the Month, 02/01/22

Languages

English
Native or Bilingual

Timeline

Office Lead - SCOTT AND DERRY DENTAL CARE
05.2021 - Current
Receptionist - SCOTT AND DERRY DENTAL CARE
12.2020 - Current
- FEDEX FREIGHT CANADA
11.2019 - 11.2020
OMNI CHANNEL SPECIALIST - BEST BUY CANADA
08.2019 - 11.2019
IN HOME OPERATIONS ADVISOR -
01.2018 - 01.2019
- BEST BUY CANADIAN CENTRAL CALL HUB
01.2017 - 01.2019
Sales Associate - BESTBUY CANADA
01.2014 - 01.2017
Sheridan College - Office Administration, Legal
David Suzuki Secondary School - High School Diploma,

Volunteer Experience

  • Homestead Public School, Brampton, ON, 01/01/13, 12/31/13, Supervised and Instructed grade 1 students during classroom sessions ensuring their safety and enjoyment.
  • Islamic Forum of Canada, 01/01/20, Present, Participating and directing yearly food drive.

Similar Profiles

CREATE PROFILE
NAZMEEN SILVA