Nazmeen Shaikh
Markham,ON
Summary
Results-driven human resources professional with a strong track record of driving continuous performance improvements. Experienced in attracting, developing, engaging, and retaining diverse talent. Offering 12 years of management experience, specializing in recruitment, training, organizational development, and performance evaluation. Proven ability to collaborate with senior management to achieve organizational performance goals. Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
12
12
years of professional experience
Work History
Human Resources Operations Coordinator
TD Bank Group (on roles of - Talent World)
11.2021 - 10.2023
- Processed general to specialized HR activities accurately and in a timely fashion
- Ensured compliance with SLAs, customer service standards, and documentation procedures
- Improved service delivery by identifying improvement opportunities
- Liaised with business partners and cross-functional teams to resolve concerns
- Promoted a diverse workforce by maintaining a positive attitude and staying updated on industry trends.
Senior Employee Relations Executive
Altruist Technologies
04.2015 - 03.2021
- Managed onboarding and employee engagement activities
- Administered disciplinary actions and performance appraisals
- Initiated Performance Improvement Plans for underperforming employees
- Handled employee turnover control and grievance resolution
- Planned and conducted reward and recognition programs
- Conducted exit interviews and managed internal and external audits.
Team Leader - Human Resources
Strategic Ecalls Private Limited
04.2014 - 12.2014
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Senior Employee Relations Executive
Digicall Teleservices Private Limited
02.2013 - 01.2014
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified trends and assessed opportunities to improve processes and execution.
- Established and implemented departmental policies, goals and objectives.
- Policy refreshers.
Talent Acquisition Executive
Firstsource Solutions Pvt.Ltd
12.2011 - 01.2013
- Completed talent acquisition and management for internal placements.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
Education
Post-Graduation Certification – Human Resource Management -
Seneca College
08.2021
Executive MBA - HR Specialization -
ITM
India11.2015
Bachelor of Business Management -
University of Mumbai
04.2010
Skills
- Workday Recruiting
- Workday Integration
- Employee Engagement
- Microsoft Office
- Performance Management
- Compliance
- Recruitment
- Policy Implementation
- Grievance Handling
- Onboarding
- Background Check
- Problem Solving
- Performance Evaluation
- Human Resources Management
- Employee Relations
- Recruiting
- New Employee Orientations
- Background Checks
- Staff Management
- Exit Interviews
- Recordkeeping
- Maintains Confidentiality
- Exceptional Communicator
References
Douglas Moore, Team Manager, TD Bank Group - Canada.
April Evans, Group Manager, TD Bank Group – USA.
Timeline
Human Resources Operations Coordinator
TD Bank Group (on roles of - Talent World)
11.2021 - 10.2023
Senior Employee Relations Executive
Altruist Technologies
04.2015 - 03.2021
Team Leader - Human Resources
Strategic Ecalls Private Limited
04.2014 - 12.2014
Senior Employee Relations Executive
Digicall Teleservices Private Limited
02.2013 - 01.2014
Talent Acquisition Executive
Firstsource Solutions Pvt.Ltd
12.2011 - 01.2013
Post-Graduation Certification – Human Resource Management -
Seneca College
Executive MBA - HR Specialization -
ITM
Bachelor of Business Management -
University of Mumbai
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