Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Nazli Chavoshpoor

Montreal

Summary

Driven Pharmacy Technician with 6 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Accomplished and certified Pharmacy Technician with over 6 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

13
13
years of professional experience

Work History

Chief of Pharmacy Technician & Manager

Pharmaprix
01.2020 - Current
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume [Type] pharmacy environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
  • Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Developed a strong team through effective recruitment, training, and performance management strategies.
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open communication channels between patients, staff members, and other stakeholders.
  • Enhanced patient care with the development of medication therapy management programs tailored to individual needs.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.

Research assistant

Concordia University
09.2020 - 08.2023
  • Chemical Engineering work experiences as a researcher in Concordia University, Montreal, Canada.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Analyzed results using analytical software and created reports.
  • Participated in lab meetings and project presentations.
  • Utilized advanced analytical software to analyze data sets.
  • Scheduled appointments with test subjects over phone and through email.
  • Developed research protocols and procedures to produce accurate results.
  • Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
  • Collaborated with researchers and scientists to design and execute experiments.
  • Provided support and guidance to junior lab staff.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Spearheaded development of novel research methodology, setting new standard for future projects.

Laboratory Technician

Islamic Azad University
09.2012 - 07.2018
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.

Chemical Engineer researcher

Islamic Azad University
09.2015 - 01.2018
  • Worked as assistant to head of Azad University.
  • Developed new compounds and formulas based on strict customer requirements.
  • Evaluated project proposals for potential environmental impact, reporting findings to both employer and appropriate regulatory agencies.
  • Evaluated safety processes and procedures to check safety of working conditions.
  • Designed Process Flow Diagram (PFD) and Process and Instrument Drawing (P&ID) for corporate training manuals.

Research and Development Intern

Tehran University
03.2017 - 08.2017
  • Achieved timely completion of research projects of Drug Delivery by effectively managing time and resources, ensuring deadlines were met consistently.
  • Conducted comprehensive market research to identify potential areas for new product development and growth opportunities.
  • Collaborated with multidisciplinary teams to optimize project outcomes and streamline workflows.
  • Maintained a safe laboratory environment by adhering to strict safety protocols and guidelines during experiments.
  • Assisted in grant proposal writing, securing necessary funding for continued research efforts within the organization.

Education

Master of Chemical engineering -

Concordia University
Montreal, Canada
07.2024

Master of Chemical Engineering -

Islamic Azad University
Tehran, Iran
01.2018

B. Eng. Textile Engineering - Textile and Dye Chemicals

Islamic Azad University
Tehran, Iran
01.2013

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Patient confidentiality
  • Drug Classification Knowledge
  • Pharmacy Software Proficiency
  • Advanced math skills
  • Order Verification
  • Drug Interaction Awareness
  • OTC Recommendations
  • Patient education and counseling
  • Team Coordination
  • Employee Training
  • Staff Leadership

Languages

English
Full Professional
French
Professional Working
German
Limited Working

Volunteer Experience

  • Pharmacy technician, Pharmaprix, Laval, Canada, 2020-01-01, 2020-07-01
  • Canadian Chemical Engineering Conference (CCEC 2021), Montreal, Montreal, Canada, 2021-10-01
  • Supporting Deputy Returning Officer, 2017-01-01, 2019-01-01

Timeline

Research assistant

Concordia University
09.2020 - 08.2023

Chief of Pharmacy Technician & Manager

Pharmaprix
01.2020 - Current

Research and Development Intern

Tehran University
03.2017 - 08.2017

Chemical Engineer researcher

Islamic Azad University
09.2015 - 01.2018

Laboratory Technician

Islamic Azad University
09.2012 - 07.2018

Master of Chemical engineering -

Concordia University

Master of Chemical Engineering -

Islamic Azad University

B. Eng. Textile Engineering - Textile and Dye Chemicals

Islamic Azad University

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Nazli Chavoshpoor