Nazli Chavoshpoor
Montreal
Summary
Driven Pharmacy Technician with [Number] years of experience and success in working within fast-paced [Type] pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Accomplished and certified Pharmacy Technician with over [Number] years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
11
11
years of professional experience
Work History
Pharmacy technician
Pharmaprix
01.2020 - Current
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume [Type] pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
Research assistant
Concordia University
01.2020 - 09.2023
- Chemical Engineering work experiences as a researcher in Concordia University, Montreal, Canada.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Analyzed results using analytical software and created reports.
- Participated in lab meetings and project presentations.
- Utilized advanced analytical software to analyze data sets.
- Scheduled appointments with test subjects over phone and through email.
- Developed research protocols and procedures to produce accurate results.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
Chemical Engineer researcher
Islamic Azad University
01.2014 - 01.2018
- Worked as assistant to head of Azad University.
Assistant teacher and Lab assistant
Islamic Azad University
01.2014 - 01.2017
- Each class had 30 students and 12 people in the laboratory
- Duties included managing classes, providing training to students with lab devices as well performing analytical tests.
Education
Master of Chemical engineering -
Concordia University
Montreal, Canada07.2024
Master of Chemical Engineering -
Islamic Azad University
Tehran, Iran01.2018
B. Eng. Textile Engineering - Textile and Dye Chemicals
Islamic Azad University
Tehran, Iran01.2013
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Patient confidentiality
- Drug Classification Knowledge
- Pharmacy Software Proficiency
- Advanced math skills
- Order Verification
- Drug Interaction Awareness
- OTC Recommendations
- Patient education and counseling
- Team Coordination
- Employee Training
- Staff Leadership
Languages
English
Full Professional
French
Professional Working
German
Limited Working
Volunteer Experience
- Pharmacy technician, Pharmaprix, Laval, Canada, 2020-01-01, 2020-07-01
- Canadian Chemical Engineering Conference (CCEC 2021), Montreal, Montreal, Canada, 2021-10-01
- Supporting Deputy Returning Officer, 2017-01-01, 2019-01-01
Timeline
Pharmacy technician
Pharmaprix
01.2020 - Current
Research assistant
Concordia University
01.2020 - 09.2023
Chemical Engineer researcher
Islamic Azad University
01.2014 - 01.2018
Assistant teacher and Lab assistant
Islamic Azad University
01.2014 - 01.2017
Master of Chemical engineering -
Concordia University
Master of Chemical Engineering -
Islamic Azad University
B. Eng. Textile Engineering - Textile and Dye Chemicals
Islamic Azad University
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