Summary
Overview
Work History
Education
Skills
Accomplishments
Profile
Hobbies and Interests
Languages
Timeline
Generic

Nazleen Andani

Toronto,Canada

Summary

I am a highly independent and organized individual who offers strong administrative offering and versatile office management skills with proficiency in Microsoft Office programs. I am an extremely professional and self-motivated individual with a well-developed ability to respond effectively to a demanding work schedule and meet tight deadlines without compromising quality. I am also adaptable and flexible individual who can work both independently and collaboratively as part of a team. I am confident that I have all the necessary skills and experience to fulfill all the requirements for this posting. My professional experience, quick learning ability and exposure of different accounting functions make me competent for this position. I have the kind of enthusiasm and people skills, which will allow me to be a positive force for external clients and my team.

Overview

28
28
years of professional experience

Work History

Assistant Executive Director

Leaside Retirement Residence
05.2022 - Current
  • Monitored overtime and addressed staffing and scheduling issues with department leaders.
  • Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
  • To collaborate with the Executive Director to select, orient and monitor the performance of departmental and program managers;
  • To conduct annual performance appraisals in collaboration with the Executive Director;
  • To participate in the development of the residence annual operating and capital budgets and ensure conformance to approved budgets on an ongoing basis;
  • To establish residence goals and objectives in conjunction with the Executive Director and ensure that these are met within available budgetary and fiscal resources, and appropriate time frames;
  • To administer collective agreements on a day-to-day basis and, together with the Executive Director, represents the company in the grievance and collective bargaining process;
  • To share joint responsibility with the Executive Director and Director of Marketing for all sales and marketing functions of the residence to optimize occupancy;
  • To conduct community and hospital outreach;
  • To develop and maintain strong community relationships to maximize the availability of potential residents and to obtain feedback with regard to the services required;
  • To participate in Care Conferences as required;
  • To meet with resident's families to resolve issues;

Director of Administrative Services

Rayoak Place
01.2012 - 05.2022
  • Responsible for providing site administrative support in the areas of accounts receivables, accounts payables, employee time and attendance tracking and scheduling, and payroll & benefits administrative procedures
  • Key Goals: Achieve AP/AR goals as to ensure timely payment and processing, Invoices are paid on time and records are accurately maintained, Administrative processes are met in compliance with internal and regulatory compliance standards, Scheduling system is effectively managed, Employee pay codes are accurately managed, Ensure privacy and confidentiality of resident and employee records and files, Residents are satisfied with administrative processes and general communication, Pursue outstanding payments and delinquent accounts
  • Key Responsibilities: To ensure that duties and functions are carried out in a confidential, efficient, accurate and timely manner in accordance with Company policies and procedures, To ensure bi-weekly payroll, and payroll variance reports are entered in the system for management and non-unionized staff in the site and forwarded to appropriate manager (Executive Director/Regional Coordinator), Work closely with Accounts Payable and Accounts Receivable to reduce the number of receivables at the site, Oversee invoice and payment tracking, Ensure payments received are compliant with contractual agreement expectation, To maintain resident and employee records and prepare reports as required, To oversee the billing system and the maintenance of the resident trust accounts, To ensure that Health & Safety Policies, practices, standards, and legislated/regulated requirements are in place and always maintained, Select, train, develop, engage and manage performance of all direct reports (where applicable), To uphold and promote to the organizations values and philosophy relating particularly to ethics, morality, and integrity as set out in the Organizations Code of Conduct, Build relationships and welcome feedback for goal achievement and continuous improvement from employees, residents, and families, Meet or exceed established targets for employee engagement, resident satisfaction, Provide back-up support for overall departments

Receptionist

Kingsway Retirement Residence
01.2010 - 01.2012

Receptionist/Administrative Assistant

Leaside Retirement Residence
01.1997 - 01.2012
  • Reporting to on site Management and respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner, representative of Revera
  • Key Responsibilities: To answer all incoming calls, and respond to caller’s inquiries in a positive, professional manner, To redirect calls as appropriate and take clear, concise messages when required, To greet, assist and direct all visitors, To pick up and sort internal mail; to stamp deliver and maintain mail machine for external mail, To prepare packages and arrange courier pick up, To update phone and distribution lists, To maintain a clean, safe, fully stocked and well-organized reception area, To assist with small projects as required by other administrative support (i.e., labels, bulk mailing, etc.), To complete other tasks as assigned, To uphold and promote the organization’s values and philosophy relating to ethics, morality and integrity as set out in Revera’s Code of Conduct

Education

Liberal Arts and Professional Studies - Bachelors

York University
Toronto, ON
01.2012

General Arts and Science - Certificate

Centennial College
01.2000

Skills

  • Microsoft Office Programs
  • Month-end Financial Statements
  • Variance Analysis
  • Office Management
  • Records Management
  • Data Entry
  • Executive Support
  • MS Office Suite
  • AP/AR Software Programs
  • Payroll Operating Systems
  • Effective under pressure
  • Relationship Building
  • Resident satisfaction
  • Budget reporting
  • Customer Service
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Professional and Courteous

Accomplishments

  • Consistently earned above average ratings on performance evaluations.
  • Recommended operational changes to reduce expense and improve efficiency.
  • Earned the reputation as being the first to arrive and the last to leave, especially when facing critical projects and deadlines.

Profile

Over 20 years’ experience in the Healthcare Field, Experience in a variety of Microsoft Office Programs, Specializing in Month-end Financial Statements, Expense and Variance Analysis, Very effective under pressure, Listens well and shares information, Use time and resources, Inspires/stimulates others

Hobbies and Interests

Served as director of my High School Alumni Association (fundraising ventures to aid in School)

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Assistant Executive Director

Leaside Retirement Residence
05.2022 - Current

Director of Administrative Services

Rayoak Place
01.2012 - 05.2022

Receptionist

Kingsway Retirement Residence
01.2010 - 01.2012

Receptionist/Administrative Assistant

Leaside Retirement Residence
01.1997 - 01.2012

General Arts and Science - Certificate

Centennial College

Liberal Arts and Professional Studies - Bachelors

York University

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Nazleen Andani