Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naziya Malak Elma

Toronto,ON

Summary

Proactive and results-oriented professional with proven expertise in customer service and teamwork, honed at Walmart and Tim Hortons. Excelled in enhancing customer satisfaction through exceptional service and problem-solving. Demonstrated strong time management and collaboration skills, significantly contributing to team success and operational efficiency.

Overview

1
1
year of professional experience

Work History

Sales Associate

Walmart
1900 Eglinton Ave E
02.2024 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Team Member

Tim Hortons
North York General Hospital
10.2023 - 02.2024
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Education

Bachelors In Commerce - Business Technology Management

Toronto Metropolitan University
Toronto, ON

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Languages

English
Full Professional
Hindi
Limited Working
Bangla
Native or Bilingual

Timeline

Sales Associate

Walmart
02.2024 - 07.2024

Team Member

Tim Hortons
10.2023 - 02.2024

Bachelors In Commerce - Business Technology Management

Toronto Metropolitan University
Naziya Malak Elma