Nazinder-Singh Dhillon
Montreal,QC
Summary
Dynamic Operations Manager with extensive experience in team supervision and employee engagement. Known for effective communication and problem-solving abilities, successfully implementing strategies that reduced costs while maintaining high team morale. Creating a healthy environment where team member feel comfortable and are able to unlock long-lasting skills.
Overview
4
4
Languages
6
6
years of professional experience
Work History
Operations Manager
RentAll Construction Inc.
Montreal, Quebec
11.2020 - 07.2026
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented process improvements to enhance operational efficiency in project execution.
- Developed and implemented operational procedures to ensure quality standards are met.
- Developed key performance indicators to measure effectiveness of operational processes.
- Measured and reviewed performance via KPIs and metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Coordinated with other departments including sales, marketing, finance, to ensure efficient operations.
- Supervised team members, guiding and supporting daily tasks to enhance overall team performance.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Mitigated business risks by collaborating with staff to assess performance and implement necessary adjustments.
- Established and maintained partnerships with key suppliers to ensure reliable supply chains.
- Established relationships with vendors to negotiate favorable pricing and secure comprehensive price lists.
- Built strong operational teams to meet process and production demands.
Education
DEC - Social Science
John Abbott College
Sainte-Anne-de-Bellevue06-2016
High School Diploma -
Dorval Jean-XXIII
Montreal06-2013
Bachelor of Arts - Human Relations
Concordia University
MontrealSkills
- Process improvement
- Strategic planning
- Risk mitigation
- Revenue growth
- Vendor relationship management
- Contract negotiation
- Vendor negotiation
- Team supervision
- Team building
- Employee training
- Morale enhancement
- Conflict mediation
- Effective communication
- Problem solving
- Strong teamwork
- Relationship building
- Employee engagement
- High-pressure environments
- Employee engagement
Languages
English
Professional
French
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Operations Manager
RentAll Construction Inc.
11.2020 - 07.2026
DEC - Social Science
John Abbott College
High School Diploma -
Dorval Jean-XXIII
Bachelor of Arts - Human Relations
Concordia University