NAZIFA NAZARY
Brampton,Canada
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
20
20
years of professional experience
Work History
Student
Medix College
Brampton, ON
09.2024 - 03.2025
- Attended workshops and seminars to enhance learning beyond the classroom.
- Prepared and delivered presentations on subject-specific topics.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Provided guidance and support to fellow students on academic issues.
- Engaged in classroom discussions, demonstrating critical thinking skills.
International Travel Consultant
American Express Global Business Travel
Brampton, ON
01.2022 - 12.2022
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit
- Asked open-ended questions to best understand client needs and determine best travel offerings
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required
- Handled travel arrangements for groups, couples, executives and special needs clients
- Promoted customer service satisfaction by acknowledging and anticipating client expectations
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support
Customer Service Cashier
Hudson's Bay
Brampton, ON
02.2017 - 11.2021
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
- Recommended, selected, located and obtained products to meet customer needs
- Maintained work area and kept cash drawer organized
- Counted and balanced cashier drawers
- Welcomed customers, offering assistance to help find store items
- Processed customer payments quickly and returned exact change and receipts
- Answered phone calls to assist customers with questions and orders
- Scanned items quickly to keep lines moving and reduce overall wait time
Restaurant Crew Member
Tim Horton's
Brampton, ON
08.2012 - 10.2015
- Kept customer and food preparation areas clean and well-organized
- Completed opening, closing and shift change tasks by following company guidelines
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Took orders, prepared foods and processed payments in full-service establishment
- Assisted at drive-thru window by swiftly handling cash and credit card transactions
- Refreshed inventory supplies for drink and napkin stations
Restaurant Crew Member
Subway
Brampton, ON
07.2005 - 06.2010
- Kept customer and food preparation areas clean and well-organized
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Took orders, prepared foods and processed payments in full-service establishment
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Collected money, made change and counted out register at end of shift
- Cleaned counters and common areas to minimize spread of germs
- Organized and restocked supplies to support operations and team productivity
Education
Bachelor's Degree - Computer and Information Systems
Dr. Radhakrishnan International
New Delhi, IndiaSkills
- Complaint Resolution
- Call Response and Transfer
- Credits and Refunds
- Customer Transactions
- Honest and Dependable
- Time management
- Punctual and reliable
- Ethical awareness
Languages
English
Full Professional
Persian
Native/ Bilingual
Hindi
Full Professional
Timeline
Student
Medix College
09.2024 - 03.2025
International Travel Consultant
American Express Global Business Travel
01.2022 - 12.2022
Customer Service Cashier
Hudson's Bay
02.2017 - 11.2021
Restaurant Crew Member
Tim Horton's
08.2012 - 10.2015
Restaurant Crew Member
Subway
07.2005 - 06.2010
Bachelor's Degree - Computer and Information Systems
Dr. Radhakrishnan International