NAZIA IQBAL
Los Angeles
Summary
The American Career College's Medical Billing program has equipped me with the necessary skills for a successful career in Medical Billing. Throughout the comprehensive curriculum, I have developed a strong understanding of essential aspects such as Medical Office Software, Billing references, and Medical Claims software. These experiences have significantly improved my proficiency as a Medical Billing professional.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pro Physical Therapy
01.2025 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Medical Biller
Diaz Medical Billing Services
08.2024 - 12.2024
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Branch Service Specialist
Union Bank
06.2017 - 03.2023
- Managed opening and closing times for the main branch
- Delivered prompt, accurate and excellent customer service
- Maintained confidentiality of bank records and client information
- Reported daily averages and shortages to the operations department
- Examined checks for identification and endorsement.
Sales Associate
Express Beverly Center
04.2017 - 09.2017
- Responsible for providing an exceptional customer experience through offering assistance when needed, ensuring product is on the floor and sized appropriately, and all customers have quick and efficient cash wrap experience
- Additional task include stocking, cleaning, and folding merchandise.
Fine Jewelry Associate
Macy's Beverly Center
08.2015 - 02.2017
- Consulted with customers on the latest styles and trends
- Check-in all new merchandise in a secure off-floor location with another associate
- Use RF equipment to scan out damages, transfers, and return to vendor merchandise
- Organize and file shipping, receiving, customer sizing, repair, sales and return documentation.
Education
Medical Billing Program -
American Career College
Los Angeles, CAHigh School Diploma -
East Beverly High School
Los Angeles, CA05.2011
Skills
- CMS-1500 Claims
- UB04
- ADA Form
- ICD 10 CMS
- ICD 10 PCS
- CPT Coding
- HCPCS Coding
- Medical Insurance
- Medical Terminology
- Medical/ Medi-Cal
- TRICARE/CHAMPVA
- PPO/HMO/EPO/IPA
- Medical Billing
- Insurance Billing
- Worker’s Compensation
- Appeals
- Collections
- Microsoft Word
- Excel
- Keyboarding
Certification
Most Improve in Credit and my Client.
Education
true
Timeline
Front Desk Receptionist
Pro Physical Therapy
01.2025 - 02.2025
Medical Biller
Diaz Medical Billing Services
08.2024 - 12.2024
Branch Service Specialist
Union Bank
06.2017 - 03.2023
Sales Associate
Express Beverly Center
04.2017 - 09.2017
Fine Jewelry Associate
Macy's Beverly Center
08.2015 - 02.2017
Medical Billing Program -
American Career College
High School Diploma -
East Beverly High School
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