Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nazgol Keivanpoor

Nazgol Keivanpoor

Toronto,ON

Summary

Proven track record in customer service and strong multitasking, honed at Soufi Persian Grill & Lounge and other roles. Excelled in team collaboration and maintaining high service standards, significantly enhancing guest and client satisfaction. Skilled in greeting guests and managing high-pressure situations, demonstrating both hard and soft skills essential for dynamic work environments.

Overview

3
3
years of professional experience

Work History

Waitress

Soufi Persian Grill & Lounge
07.2024 - 09.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.

Professional Pet Groomer

Ariana Animal's Hospital
02.2023 - 04.2024
  • Handled customer concerns professionally, addressing issues in a timely manner and escalating when necessary to senior staff or management.
  • Supported seamless appointment scheduling and check-in processes by efficiently managing client records and paperwork.
  • Demonstrated attention to detail when executing precise cuts according to breed standards or owner requests.
  • Adhered to strict sanitation guidelines to minimize the spread of disease among visiting pets and maintain overall facility cleanliness levels.
  • Improved customer satisfaction by providing attentive care to pets during their appointments.
  • Collaborated with other team members to ensure smooth operations and a positive experience for all clients and their pets.
  • Provided compassionate care for pets with special needs or behavioral issues, ensuring their comfort during the grooming process.

Salesperson

Nedi Shop
01.2023 - 03.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.

Pet Sitter

Self Employed Services
09.2021 - 11.2022
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.

Education

Science -

Behesht Aeen
Esfahan, Iran

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration

Languages

English
Full Professional
French
Limited Working
Persian
Native or Bilingual

Timeline

Waitress

Soufi Persian Grill & Lounge
07.2024 - 09.2024

Professional Pet Groomer

Ariana Animal's Hospital
02.2023 - 04.2024

Salesperson

Nedi Shop
01.2023 - 03.2023

Pet Sitter

Self Employed Services
09.2021 - 11.2022

Science -

Behesht Aeen

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Nazgol Keivanpoor