Nazeema Banu Kamarudeen
430 Square One Drive Mississauga ,ON
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Safe Green International
India
01.2024 - 02.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
After-school Tutor
Own
India
04.2022 - 01.2024
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Bachelor of Science - Microbiology
Jamal Mohamed College
India04-2022
12th Grade - BIOLOGY MATHS
Al Ameer English School
Ajman,UAE04-2019
10th Grade - General Studies
Samadh Higher Secondary School
Tamil Nadu,India04-2017
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
Languages
English
Professional Working
Tamil
Native or Bilingual
Malayalam
Elementary
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Participated in Hands on training and workshops
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Artificial Intelligence (AI) and Machine Learning
- Enjoy hobbies that combine physical activity with outdoor exploration
- Backpacking and Hiking
- I like trying new recipes and food trends
- Blogging/Vlogging
- Food Tourism
Timeline
Customer Service Representative
Safe Green International
01.2024 - 02.2025
After-school Tutor
Own
04.2022 - 01.2024
Bachelor of Science - Microbiology
Jamal Mohamed College
12th Grade - BIOLOGY MATHS
Al Ameer English School
10th Grade - General Studies
Samadh Higher Secondary School