Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nazar Musa

Kitchener,ON

Summary

Proactive Senior Test Engineer dedicated to collaborating with developers to jointly produce superlative final products. Provides both fault testing intelligence and actionable methods for correcting weaknesses in development projects. Eager to build symbiotic relationships with designers and engineers by support reliable feedback loops on all ongoing projects.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Test Engineer II

Sandvine - Intelligent Broadband
10.2022 - 08.2024
  • Led QA team, managing build releases and SOAK setups, ensuring seamless performance testing.
  • Developed Python, shell, and expect scripts to enhance testing efficiency and accuracy.
  • Analyzed customer bug reports, collaborating with PLM and developers for requirement refinement.
  • Aligned test coverage with real-world deployments, improving product reliability.
  • Implemented automated testing solutions, streamlining QA processes and reducing manual effort. Continuously optimized testing methodologies for efficiency.
  • Improved product quality through data-driven insights, bridging the gap between development and practical application for enhanced customer satisfaction.

Senior Test Engineer I

Sandvine - Intelligent Broadband
05.2019 - 09.2022
  • Created detailed test plans and cases, improving testing accuracy and efficiency.
  • Performed functional, exploratory, structural, regression, load, and performance testing.
  • Collaborated with QA team to meet software delivery timelines and ensure quality.
  • Designed and executed comprehensive test plans, enhancing software quality through rigorous functional, exploratory, and performance testing methodologies.
  • Developed reusable automation tools, streamlining test processes and identifying novel automation methods to boost efficiency in QA operations.
  • Partnered closely with QA Manager and team to meet software delivery timelines, ensuring seamless coordination and timely project completion.
  • Crafted precise defect submissions, communicating customer impact effectively and providing crucial information for swift issue resolution.
  • Conducted thorough regression testing for LTS and MR releases, significantly improving product stability and user satisfaction.
  • Optimized test automation frameworks, reducing execution time and enhancing coverage across multiple software releases.

Senior Test Engineer

Sandvine - Intelligent Broadband
05.2016 - 04.2019
  • Automated my test cases within an established automated framework to ensure no regressions in product functionality are released
  • Identified level of test coverage required and evaluates customer feedback to identify weak areas
  • Developed and executed comprehensive test strategies, ensuring robust product functionality and minimizing regressions in complex network solutions.
  • Pioneered automation techniques within established frameworks, enhancing efficiency and reliability of regression testing processes.
  • Meticulously configured and troubleshot end-to-end integrated solutions, identifying and resolving intricate system issues.
  • Analyzed customer feedback to pinpoint weak areas, strategically improving test coverage and overall product quality.
  • Contributed expertise to scrum teams, crafting effective test plans and cases that aligned with project goals and quality standards.
  • Engineered robust test strategies, optimizing product functionality and minimizing regressions in complex network solutions.

Senior Technical Support Engineer

Sandvine - Intelligent Broadband
05.2013 - 04.2016
  • Provided technical support via phone and email, resolving complex issues efficiently.
  • Configured and tested customer systems, ensuring optimal performance and reliability.
  • Entered and managed data in Salesforce, maintaining accurate records and documentation.
  • Replicated customer issues in lab environments, identifying and addressing root causes.
  • Updated technical documentation, enhancing clarity and usability for end-users.
  • Optimized customer support processes, reducing ticket resolution time and enhancing system configuration efficiency for improved client satisfaction.
  • Streamlined technical documentation updates, leading to faster problem replication and resolution in lab environments.
  • Pioneered new approaches to troubleshooting complex technical issues, resulting in quicker problem identification and resolution for clients.
  • Fostered strong relationships with cross-functional teams to enhance knowledge sharing and improve overall support quality.

IT Lead Instructor (Network Administration)

Everest College - Kitchener Campus
03.2010 - 04.2013
  • Instructed students in Network Administration, covering Microsoft and CompTIA certifications.
  • Guided hands-on labs with Cisco routers and switches, enhancing practical skills.
  • Evaluated exams and projects, providing constructive feedback for student improvement.
  • Maintained up-to-date credentials through continued professional development.
  • Implemented helpdesk concepts, preparing students for real-world IT support roles.
  • Implemented innovative teaching methods, leading to improved student engagement and higher certification pass rates in IT courses.

Onsite Network Administrator

Everest College - Kitchener Campus
01.2004 - 04.2013
  • Managed and supported a 4-server Windows network for over 100 clients, ensuring system reliability.
  • Administered daily backups and resolved network issues, enhancing data security and uptime.
  • Provided technical support for student and faculty computers, improving user experience.
  • Collaborated with Corporate IT on projects, aligning local initiatives with corporate goals.
  • Managed complex network infrastructure, ensuring seamless operation for 100+ clients. Implemented robust backup systems, enhancing data security and reliability.

IT Instructor (Programming)

Everest College - Kitchener Campus
05.2001 - 12.2003
  • Instructed programming courses, guiding over 20 students in languages like Java, C++, and Visual Basic.
  • Developed comprehensive course materials, enhancing student understanding and project completion rates.
  • Evaluated exams and projects, providing detailed feedback to improve student performance and comprehension.
  • Led system analysis and design sessions, equipping students with critical problem-solving skills.
  • Facilitated database design workshops, teaching practical SQL and Access applications.

Education

INTERNET PROGRAMMER DIPLOMA -

Toronto School of Business, Kitchener Campus
12.2000

B. Sc (ELECTRICAL ENGINEERING) -

University of Ottawa, Ottawa
06.1999

Skills

  • Test Automation Frameworks
  • Test case design
  • Quality assurance procedures
  • Performance Testing
  • Regression Testing
  • Virtualization Technologies
  • Python
  • Python Scripting
  • TestCafe
  • Linux command line
  • SQL knowledge
  • REST API

Certification

  • CompTIA: CTT+, A+, Network +, Security+
  • Cisco: CCAI, CCENT, CCNA
  • Microsoft: MCT, MCP, MCSA, MCSE

Timeline

Senior Test Engineer II

Sandvine - Intelligent Broadband
10.2022 - 08.2024

Senior Test Engineer I

Sandvine - Intelligent Broadband
05.2019 - 09.2022

Senior Test Engineer

Sandvine - Intelligent Broadband
05.2016 - 04.2019

Senior Technical Support Engineer

Sandvine - Intelligent Broadband
05.2013 - 04.2016

IT Lead Instructor (Network Administration)

Everest College - Kitchener Campus
03.2010 - 04.2013

Onsite Network Administrator

Everest College - Kitchener Campus
01.2004 - 04.2013

IT Instructor (Programming)

Everest College - Kitchener Campus
05.2001 - 12.2003

INTERNET PROGRAMMER DIPLOMA -

Toronto School of Business, Kitchener Campus

B. Sc (ELECTRICAL ENGINEERING) -

University of Ottawa, Ottawa

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Nazar Musa