Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nazanin Rekabdar

West Vancouver

Summary

Dedicated and detail-oriented Program Support Worker with over three years of experience at MOSAIC, providing administrative and client support services within the Settlement & Integration sector. Strong organizational skills, excellent communication abilities, and a deep understanding of case management, budgeting, and event coordination. Passionate about helping newcomers integrate successfully and ensuring efficient program operations.

Overview

12
12
years of professional experience

Work History

Program Support Worker


MOSAIC BC
11.2022 - 03.2025

Settlement & Integration Cluster – Sudanese Community Building Project

  • Provided similar administrative support as in the SDI project, ensuring seamless operations.
  • Coordinated and assisted in the organization of workshops, including identifying guest speakers, preparing flyers, and advertising events.
  • Managed outreach to community resources and connected newcomers with settlement services.
  • Developed agendas, ordered event materials and refreshments, and managed event logistics.
  • Maintained financial records and monitored program budgets.
  • Engaged with clients, introduced them to MOSAIC services, and facilitated connections to available resources.
  • Assisted in preparing the annual report.

Program Support Worker


MOSAIC BC
03.2022 - 03.2024

Settlement & Integration Cluster – SDI Research on Case Management

  • Enhanced program efficiency by streamlining processes and implementing best practices.
  • Provided administrative support for reports, invoices, financial planning, and maintaining program records.
  • Assisted in survey creation and data management using SurveyMonkey.
  • Managed filing, emails, minute-taking, and word processing for managerial staff.
  • Coordinated logistics, scheduled meetings, and maintained program documentation.
  • Designed flyers and promotional materials for outreach initiatives.
  • Verified accounting codes and processed invoices.
  • Participated in meetings with the UBC Research Team and gained knowledge on case management requirements and challenges in BC.
  • Assisted in translating program documents and surveys from English to Farsi.

Translator/Interpreter (Volunteer)

ISS Of BC
01.2020 - Current
  • Volunteer with ISS of BC as an Office Administrative Assistant and Translator/Interpreter

Office Administrator

Hafez Enterprises Ltd
09.2020 - 12.2021
  • Communicate with clients via phone and email regarding service questions and general client concerns and maintaining positive relationships and high client satisfaction
  • Write technical report for FINTRAC website
  • Manage bookkeeping efforts for the company

Customer Service Representative

Best Buy
10.2020 - 03.2021
  • Strive to create an amazing customer experience by understanding the customer’s needs and inspiring them to see what’s possible with the latest technology

Customer Service Representative

Monex Enterprises Ltd
01.2019 - 03.2020
  • Serve customers by providing product and service information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Settlement Worker (Volunteer)

Arfak NGO
03.2014 - 04.2018
  • Help Afghan Refugees (Women and Kids) in Iran understand their rights and responsibilities and find the programs and services they need, meet with them, assess their needs and give them support and information

Electronics Engineer

Jahan Gostaresh Tejarat Co
01.2013 - 09.2018
  • Install, Calibration, Maintain, Repair and Provide technical support for clinical equipment such as External Radiation Therapy Machines, Blood & research irradiator and Cardio Equipments

Education

OCMS Training -

MOSAIC BC
Vancouver, BC
03-2025

Leadership And Facilitation Training -

ISS of BC
Vancouver, BC
12.2021

Certificate of Technical Studies - Web Development

ComIT Institution
Vancouver,BC
12.2021

Bachelor of Science - Electronics Engineering

Qazvin Islamic Azad University
Qazvin
12.2012

Skills

  • Proficient in Outlook, Microsoft Office Suite, Teams, Zoom and Python
  • Excellent Verbal and Written Communication Skills (English, Farsi and Dari)
  • Previous experience working in a caring role
  • Ability to maintain professional boundaries
  • Ability to deal appropriately and professionally with possible crises within the group
  • Good listening skills
  • Ability to assess and define a realistic care plan
  • Ability to work a flexible schedule to support service delivery needs during the daytime and evening hours as needed

Timeline

Program Support Worker


MOSAIC BC
11.2022 - 03.2025

Program Support Worker


MOSAIC BC
03.2022 - 03.2024

Customer Service Representative

Best Buy
10.2020 - 03.2021

Office Administrator

Hafez Enterprises Ltd
09.2020 - 12.2021

Translator/Interpreter (Volunteer)

ISS Of BC
01.2020 - Current

Customer Service Representative

Monex Enterprises Ltd
01.2019 - 03.2020

Settlement Worker (Volunteer)

Arfak NGO
03.2014 - 04.2018

Electronics Engineer

Jahan Gostaresh Tejarat Co
01.2013 - 09.2018

OCMS Training -

MOSAIC BC

Leadership And Facilitation Training -

ISS of BC

Certificate of Technical Studies - Web Development

ComIT Institution

Bachelor of Science - Electronics Engineering

Qazvin Islamic Azad University
Nazanin Rekabdar