Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nazanin Nourpour

West Vancouver,BC

Summary

I am a highly motivated, conscientious, and competent collaborator who can bring positivity, support, and a creative mindset to any team. I pride myself on maintaining high standards and assisting my employer in achieving their commercial objectives. I am confident I can add value to your organization by ensuring your customers and clients receive the best service possible. With more than 10 years of experience in dealing with different clients, I can be relied upon to deliver. everything that I set out to achieve, whilst always seeking ways to help my employer grow, and save money at the same time. I believe that given the opportunity to work in this role, you will be impressed with my strong work values and professional standards. I can assure you I will work extremely hard to demonstrate my abilities. Dedicated early childhood teacher Passionate about encouraging children to develop socially, Emotionally and intellectually. Especializes in developing fun and educational programms based on students interests.

Overview

6
6
years of professional experience

Work History

Office Administrator

Samakav Organization Corp.
01.2023 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Assisted with coordination and hosting of company events.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.

Supervisor

The Shoe Company, DSW
06.2022 - 12.2022
  • Maintained Knowledge of the store and inventory to assist customers, leading to 93 % satisfaction
  • Increased monthly sales 3 % by recommending shoe products and related accessories (cleaner spray, and protectives) that met the customer’s needs
  • Engaged 140 customers and processed more than 120 order fulfillments daily at the same time
  • Collaborated with the assistant manager on audits, leading to increase sales and decrease shrinks
  • Ensured customer satisfaction with patience and a positive attitude
  • Executed strict opening and closing procedures (depositing money and preparing store summary reports) to protect store assets
  • Achievement:
  • Got promoted to a full-time supervisor just after 2 months by demonstrating accountability, collaboration, and customer focus service.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Customer service and marketing coordinator

NIPCO. Technical and Engineering Company
09.2017 - 02.2022
  • Preparing daily and weekly sales reports and providing financial analysis and risk assessment of new and existing customers
  • Building an effective relationship with customers by providing exceptional customer service, achieving 97% customer satisfaction
  • Planning, organizing, directing, controlling, and evaluating daily operations
  • Holding meetings with customers
  • Resolving 150+ weekly customer inquiries via phone and email, consistently exceeding targets.

Education

Bachelor of Science - Industrial Engineering

Shomal University
Iran

Early Childhood Education Assistant Certificate - Education

Sprottshaw Colleage
Downtown Vancouver College Campus

Skills

  • Excellent communication skills
  • Work well under pressure
  • Building customer trust and loyalty
  • Extremely well-organized, and final detail follower
  • Adoptable learner of new systems, and processors
  • Managing Office Supply Inventory
  • Customer Relationship Management
  • Calendar Management
  • Financial Services Support
  • Office Workflow Support
  • Microsoft Office
  • Effective Written and Verbal Communication
  • Correspondence and Office Documents

Languages

English
Professional Working
Persian
Native or Bilingual

Timeline

Office Administrator

Samakav Organization Corp.
01.2023 - Current

Supervisor

The Shoe Company, DSW
06.2022 - 12.2022

Customer service and marketing coordinator

NIPCO. Technical and Engineering Company
09.2017 - 02.2022

Bachelor of Science - Industrial Engineering

Shomal University

Early Childhood Education Assistant Certificate - Education

Sprottshaw Colleage

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Nazanin Nourpour