Summary
Overview
Work History
Education
Skills
Languages
Timeline
Certificatesandtrainings
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Nazanin Mansouri

Richmond Hill,Canada

Summary

Experienced professional in social work with a proven track record of 7 years. Delivered diverse counseling services to individuals from various cultures and backgrounds, including refugees, immigrants, and newcomers. Diligent coordinator with a successful history of managing and coordinating programs effectively. Led multiple projects from inception to completion, ensuring alignment with organizational goals. Demonstrated expertise in team collaboration and problem-solving to drive results. Consistently committed to improving living conditions and empowering individuals to become active and valued members of their new communities.

Overview

7
7
years of professional experience

Work History

Settlement Program Coordinator

Parya Trillium Foundation
11.2021 - Current
  • Maintained consistent and effective communication with settlement workers.
  • To monitor the progress of the programs, diligently tracked and managed the program targets.
  • Collected and analyzed relevant statistical data, which provided valuable insights for future decision-making.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • In order to support the overall success of the programs, developed informative and engaging materials that were widely distributed and circulated.
  • Furthermore, actively participated in regular program, team, and organizational meetings, contributing insights and expertise to the discussions.
  • To address the unique needs and interests of our clients, organized, planned, developed, and evaluated group sessions
  • In addition to the program-related responsibilities, provided support to the executive director in the day-to-day operations
  • Collaborated and maintained excellent relationship with other partnering organizations regarding services and referrals
  • Outreached to partners, schools, community centers and libraries to build awareness of settlement services

Settlement Counsellor

Parya Trillium Foundation
08.2018 - 11.2021
  • Provided counseling, community information, and referrals to immigrants, refugees, families, and individuals regarding immigration, housing, OW, ODSP, OAS, CCB, and all other settlement services in a supportive and professional manner.
  • Conducted an intake, provided case management, and created an individualized service plan for clients in a meticulous and thorough manner.
  • Ensured the maintenance of accurate, confidential, and timely client records with the utmost professionalism.
  • Assisted clients with their concerns and needs, including interpretation, completion of various forms and government applications, letter writing, and document translation, with utmost professionalism and attention to detail.
  • Supported clients and their families in one-on-one sessions to develop settlement, integration, transition, and adaptation strategies with utmost professionalism and sensitivity.
  • Collaborated and maintained excellent relationships with other partnering organizations.

Job Developer (Volunteer)

YMCA
06.2018 - 01.2019
  • Assisted the Job Developer in all areas of marketing activities which include community outreaches, creating marketing packages, developing marketing plans, cold calling, helping with employer newsletters and job fairs
  • Completed reports and documentation as required for review for management and staff
  • Maintained clients' case files and monitored clients' progress with ongoing follow-ups
  • Collaborated with employers on prescreening candidate by reviewing candidates’ resume and telephone interviews

Newcomer Information Center Admin (Volunteer)

YMCA
06.2018 - 09.2018
  • Supported information & referral specialists and the administrative staff team to perform customer service & administrative tasks (compile and organize files)
  • Researched and gathered information on different areas of settlement related services
  • Organized and maintained up to date database of community resources for clients

Early Childhood Assistant

Mothercraft
01.2018 - 08.2018
  • Assisted in providing care for the physical and emotional needs of children, and to develop and encourage positive and secure relationships with children
  • Cooperated with planning and implementation of a culturally sensitive program to promote the development and well-being of children through an enriched physical and social environment

Education

Dialectical Behaviour Therapy

University of Toronto
Toronto, Canada
05-2025

Bachelor of Science - Social Sciences

Azad University
Tehran
01.2016

Skills

  • Time management
  • Organizational skills
  • Microsoft Office
  • Social media proficiency
  • Problem-solving
  • Conflict resolution
  • Program Management
  • Proactive mindset
  • Hiring and recruitment knowledge
  • Report Preparation
  • Staff Evaluation
  • Attention to Detail
  • Problem-Solving
  • Critical Thinking
  • Active Listening
  • Effective leader
  • Team building
  • Analytical Thinking

Languages

English
Farsi

Timeline

Settlement Program Coordinator

Parya Trillium Foundation
11.2021 - Current

Settlement Counsellor

Parya Trillium Foundation
08.2018 - 11.2021

Job Developer (Volunteer)

YMCA
06.2018 - 01.2019

Newcomer Information Center Admin (Volunteer)

YMCA
06.2018 - 09.2018

Early Childhood Assistant

Mothercraft
01.2018 - 08.2018

Dialectical Behaviour Therapy

University of Toronto

Bachelor of Science - Social Sciences

Azad University

Certificatesandtrainings

  • Immigrant and Refugee Mental Health, University of Toronto, March 2021
  • Conflict Resolution training, Community Legal Education of Ontario – CLEO, November 2018
  • AODA certificate, Ontario Human Rights Commission, January 2018
  • Worker Health & Safety Awareness certificate, Ministry of Labor’s training module, January 2018
  • Work Hazardous Material Information System certificate, AIX Safety, January 2018
  • First Aid Level C certificate, Canadian Red Cross, December 2017
  • Effective Communication certificate, Rezvan Institute, Tehran, Iran, January 2008

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