Nazanin Hamzavi
Vancouver,BC
Summary
Client-centered adult educator and facilitator with 15+ years of experience supporting adults from diverse cultural and linguistic backgrounds through assessment, guidance, employability preparation, and individualized support. Experienced in conducting one-to-one conversations to identify learner and client needs, barriers, goals, and next steps, while maintaining accurate documentation, confidentiality, and a welcoming service environment. Strong background in adult education, psychology-informed communication, and employment readiness, with proven success building trust, adapting support to individual circumstances, and collaborating across teams to improve outcomes. Fast learner with strong digital literacy and a deep commitment to MOSAIC’s mission of meaningful, inclusive service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IELTS Examiner (Speaking)
British Council – BITTS West
BC
10.2022 - Current
- Assessed 20–30 candidates weekly in structured interviews using strict criteria
- Evaluated communication readiness with fairness and consistency
- Maintained confidentiality in high-stakes assessment environments
LINC Instructor (Adult Learners)
MOSAIC
Surrey, BC
05.2024 - 03.2026
- Supported 22 adult newcomers per cohort from 10+ countries.
- Conducted ongoing needs identification through learner interactions
- Built trust with newcomers facing settlement barriers
- Coordinated referrals and support with internal teams
- Maintained clear documentation of learner progress and needs
Advanced Customer Service Instructor
Vancouver International College
Vancouver, BC
03.2022 - 01.2024
- Supported 100+ students annually in employment preparation
- Delivered employability training: resume, interviews, job readiness
- Provided one-to-one coaching tailored to individual barriers
- Guided students toward employment and workplace communication
Curriculum Developer
Vancouver International College
Vancouver, BC
11.2022 - 09.2023
- Designed PTIB-aligned curriculum for employability programs
- Developed structured modules supporting workplace readiness
- Created practical learning materials used across courses
Guest Experience Ambassador
Vancouver Convention Centre
Vancouver, BC
01.2020 - 08.2023
- Served events hosting 5,000–20,000 attendees daily
- Assisted diverse visitors in high-volume public environments
- Resolved concerns with tact and professional judgement
- Delivered clear information during large-scale events
ESL Teacher
Iran Language Institute
Shiraz, Iran
03.2012 - 09.2019
- Assessed language proficiency and learner progress
- Built strong rapport with adult learners
- Adapted teaching to individual learning barriers
IB Teacher
Mehr-e-Taban IB School
Shiraz, Iran
09.2014 - 06.2019
- Facilitated teamwork and oversight to establish first IB school in southern Iran.
- Developed comprehensive curriculum and lesson plans for Pre-K to Grade 5 education.
- Designed lesson plans using varied instructional methodologies
- Assessed learner progress across language and academic skills
Education
Master of Science - Hospitality And Tourism Management
Fairleigh Dickinson University
Vancouver, BC2021
Bachelor of Arts - English Translation
Shiraz University
Shiraz, Iran2009
Skills
- Presenter – BCTEAL Conference (May, 2025)
“Enhancing Listening Assessment with AI Tools” - Workshop Facilitation
- Group Facilitation
- Hybrid Workshop Delivery (In-Person & Online)
- Adult Learning Facilitation
- Participant Engagement
- Experiential Learning Activities
Certification
- TESOL – ISSofBC 2024
- Real Estate License – UBC 2023
- Food Safe | Serving It Right
Languages
English
Native or Bilingual
French
Limited Working
Persian
Native or Bilingual
Timeline
LINC Instructor (Adult Learners)
MOSAIC
05.2024 - 03.2026
Curriculum Developer
Vancouver International College
11.2022 - 09.2023
IELTS Examiner (Speaking)
British Council – BITTS West
10.2022 - Current
Advanced Customer Service Instructor
Vancouver International College
03.2022 - 01.2024
Guest Experience Ambassador
Vancouver Convention Centre
01.2020 - 08.2023
IB Teacher
Mehr-e-Taban IB School
09.2014 - 06.2019
ESL Teacher
Iran Language Institute
03.2012 - 09.2019
Bachelor of Arts - English Translation
Shiraz University
Master of Science - Hospitality And Tourism Management
Fairleigh Dickinson University