Nazanin Hamzavi
Port Coquitlam,BC
Summary
Dynamic and results-oriented educator with 10+ years of experience in curriculum development, adult ESL instruction, and customer service. Proven track record of delivering exceptional educational experiences and fostering a supportive learning environment. Possesses strong organizational, communication, and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
LINC Facilitator (Volunteer)
MOSAIC
05.2024 - Current
- Building rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Using diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Collaborating closely with the instructor to deliver best classroom experience for the students
IELTS Examiner
British Council - Coast English Testing
10.2022 - Current
- Conducting IELTS speaking module assessments with precision and consistency for over 700 candidates annually.
- Being responsible for maintaining the integrity of the test.
- Ensuring a fair testing procedure is followed for all candidates in the speaking module.
Advanced Customer Service Instructor
Vancouver International college
03.2021 - 01.2024
- Delivering in class sessions with proper attention to overall guidelines of the College, the needs of the class, and the personal concerns of individual students.
- Marked assignments, tests, exams, and other papers in a fair and timely manner.
- Suggested updating of teaching materials and curriculum
- Organized field trips and guest speakers
- Supported program coordinator with academic and administrative tasks and reports.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Curriculum Developer
Vancouver International college
09.2022 - 09.2023
- Developing the course outlines according to PTIB standards
- Preparing the lesson plan for each course implementing variety of teaching materials and learning methods.
Guest Experience Ambassador
Vancouver Convention Centre
01.2020 - 08.2023
- Assisted over 500 event attendees monthly, ensuring efficient navigation of event spaces and providing personalized tourist information.
- Reported incidents with details to fire departments, RCMP.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Cashier
Costco
06.2020 - 01.2021
- Performed basic math functions to collect payments and making change
- Operated registers, scanners, scales and credit card/debit card terminals
- Memorized product locations throughout the store and being able to direct customers or making suggestions
- Handled exchanges and refunds in a quick, efficient manner
- Collected payments and bag purchases for customers
- Maintained accurate cash drawer
- Took a tally of the funds in the cash register when required during a shift and produce transaction reports.
ESL Teacher
Iran Language Institute
03.2012 - 09.2019
- Taught series of books for elementary students, young adults and adults
- Used variety of educational resources and materials to ensure that students met and exceeded learning targets
- Evaluated students in speaking, reading, listening, and writing assessments
- Provided various class activities to encourage team building tasks
- Used exceptional communication skills to clearly express ideas, thoughts through speaking and writing.
IB Teacher
Mehr-e-Taban International Baccalaureate School
03.2012 - 09.2019
- Planned and developed the curriculum of the courses such as Physics for middle school, Math, Science, Geography, and Social Studies for 4th and 5th grades.
- Developed and delivered lesson plans for kindergarten.
- Utilized a broad range of appropriate teaching techniques and strategies.
- Provided consistent instructions and coordinated with the international. instructional program to ensure that students met and exceeded learning targets.
- Administered academic and language assessments for the purpose of evaluating student progress for meeting academic learning targets.
- Provided a nurturing and supportive learning environment that encouraged student responsibility and incorporated challenging instructional strategies
- Used exceptional communication skills to clearly express ideas, thoughts, and concepts verbally and in writing.
Bistro Manager
Taropood Cafe
03.2017 - 03.2018
- Recruited and trained new employees
- Planned, organized and supervised the operations of the bistro
- Controlled and kept track of inventory
- Set staff work schedules and monitored staff performance
- Resolved customer complaints and ensured health and safety regulations are followed
- Negotiated arrangements with suppliers.
Direct Manager
Naraj Art Gallery
04.2016 - 03.2017
- Arranged art shows twice a year for the Metropolitan Museum of Arts investors and buyers from USA
- Coordinated openings and banquet events of 15 shows in a year
- Planned and coordinated opening of private and public shows
- Networked with art collectors and artists
- Arranged writing press releases
- Promoted and generated economic and community benefits for the Iranian young artist.
Education
Diploma - Teaching English As A Second Language (TESOL)
Language & Career College (LCC-ISSofBC)
Vancouver, BC05.2024
Master of Science - Hospitality Management
Fairleigh Dickinson University
Vancouver, BC04.2021
Bachelor of Arts - English Translation
Shiraz University
Shiraz, Iran01.2010
Skills
- Proficient in using e-mail, word processing programs, and learner management systems
- Facilitating online learning environments
- Highly organized, adaptable, and culturally sensitive
Certification
- TEFL: Teaching English as a Foreign Language, Navid Language Institute
- Food Safe
- Serving It Right
- Foundations of Service Quality
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
LINC Facilitator (Volunteer)
MOSAIC
05.2024 - Current
IELTS Examiner
British Council - Coast English Testing
10.2022 - Current
Curriculum Developer
Vancouver International college
09.2022 - 09.2023
Advanced Customer Service Instructor
Vancouver International college
03.2021 - 01.2024
Cashier
Costco
06.2020 - 01.2021
Guest Experience Ambassador
Vancouver Convention Centre
01.2020 - 08.2023
Bistro Manager
Taropood Cafe
03.2017 - 03.2018
Direct Manager
Naraj Art Gallery
04.2016 - 03.2017
ESL Teacher
Iran Language Institute
03.2012 - 09.2019
IB Teacher
Mehr-e-Taban International Baccalaureate School
03.2012 - 09.2019
Diploma - Teaching English As A Second Language (TESOL)
Language & Career College (LCC-ISSofBC)
Master of Science - Hospitality Management
Fairleigh Dickinson University
Bachelor of Arts - English Translation
Shiraz University
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