Nazanin Habibi
Toronto,Ontario
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Golf Lounge
10.2022 - 05.2023
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
Daycare Assistant Teacher
Mini Einstein Daycare
12.2021 - 11.2022
- Assisted lead teachers with lesson plan creation and materials development .
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Monitored classroom to verify safe and secure environment.
Supervisor
Shater Abbas Restaurant
03.2020 - 05.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
Team Member
Tim Hortons
03.2020 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Flight Attendant
Mahan Air
02.2017 - 12.2018
- Greet and board passenger beside guided and assist them for their safety and comfort.
- Provide meal and beverage services to passengers on board.
- Trilingual announcements in Farsi, English.
- Train and acclimatize junior employees to their new job duties.
- Presented emergency equipment and gave instructions to passengers.
Passenger Service Agent
Mahan Air
09.2015 - 12.2017
- Assisted passengers with check-in and boarding processes, Verify documentation ticket, enforcing compliance with airline policies.
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
- Commitment to providing safe, stress-free and friendly passenger experience.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
College Diploma - Operation And Cabin Management ( Flight Services)
Seneca College of Applied Arts And Technology
North York, ON12.2021
Bachelor - Bachelor of English Language And Literature
Shiraz University
Iran05.2014
Skills
Verbal and Written Communication
Fluent in English, and Persian
Customer service oriented
Time Management
Team Collaboration
First Aid Certification
Boarding support
Check-in Procedures
Issuing Ticket
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Front Desk Receptionist
Golf Lounge
10.2022 - 05.2023
Daycare Assistant Teacher
Mini Einstein Daycare
12.2021 - 11.2022
Supervisor
Shater Abbas Restaurant
03.2020 - 05.2021
Team Member
Tim Hortons
03.2020 - 05.2021
Flight Attendant
Mahan Air
02.2017 - 12.2018
Passenger Service Agent
Mahan Air
09.2015 - 12.2017
College Diploma - Operation And Cabin Management ( Flight Services)
Seneca College of Applied Arts And Technology
Bachelor - Bachelor of English Language And Literature
Shiraz University