Nazanin Gheitasian
Vancouver,Canada
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
International Relations Representative
Green Gold of Ranfsanjan
- Developing business opportunities between two countries to improve commercial relations, arranging business meetings with ambassadors.
Sales Manager
Boneli Jewlery
Vancouver, BC
09.2023 - Current
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Identified and developed new markets for products or services.
- Implemented process changes to streamline sales department workflow.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed and implemented sales strategies to increase market share.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Managed daily operations of sales department, including supervision of staff members.
- Maintained accurate records of all transactions between customers and company representatives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
Ticket and Tour Manager
Jahan Parvaz Saadat
Tehran
01.2016 - 01.2024
- Promote and market the business, manage budgets and maintain statistical and financial records, organize incentives and competitions, handle customer inquiries.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Petrolium Broker
Synthesis LLC Co.
Tehran
02.2020 - 02.2023
- Marketing of various oil products and by-products, acting as a negotiator between buyers and sellers, arranging and facilitating the buying and selling of oil products, building relationships with buyers and sellers, analyzing market trends and financial news, making informed decisions based on market information and financial data, communicating with personnel, buyers, and sellers.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Supplemented traveling tour crew with locally-hired workers.
- Located vendors for necessary supplies and equipment and organized on-time deliveries.
- Hired support workers, stagehands and tour talent.
- Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
- Guided groups of up to [Number] people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Greeted guests warmly and explained what to expect on travel tours.
- Educated patrons on points of interest and encouraged tour group members to ask questions.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Worked closely with management staff to create new and lucrative tours.
- Accompanied diverse groups through exhibitions, providing fun, memorable experiences for each patron.
- Oversaw marketing, PR and location-specific promotions.
- Sustained friendly, courteous communications with visitors throughout each tour.
- Partnered with marketing team, construction workers, and drivers to coordinate logistics.
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Managed timekeeping and payroll delivery for [Number] tour workers.
- Coordinated accommodations for crew and tour transportation between destinations.
Management Consultant
Green Gold of Rafsanjan
Tehran
01.2018 - 01.2022
- Outline the scope of the work, identify and maximize schedules and required resources, understand clients' business challenges and needs, analyze and communicate the delivered product or results to the client, handle correspondence, complaints, and queries, active in sales and trading.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Broadened improvement initiatives, troubleshooting problems for corrective action.
- Helped develop proactive and successful business policies to meet changing demands.
- Improved communication at all levels and transformed company culture into more productive atmosphere.
- Improved product development process by incorporating design for Six Sigma.
- Increased employee satisfaction and motivation through training classes, meetings and special workshops.
- Produced detailed and relevant reports for use in making business decisions.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Assistant Store Manager
Miss Sixty and Energy
Vancouver, BC
01.2010 - 01.2015
- Directing sales floor activities, ensuring excellence in customer service and resolving store-level problems, establishing sales goals, managing budgets, devising sales forecasts, maximizing sales and profits, overseeing personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating, managing merchandise selection, window displays, and stocking, working directly with vendors, developing marketing and advertising strategies, key contact with suppliers/vendors, maintaining price accuracy of goods and ensuring adequate stock levels.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Education
Wine Diploma - Wine
01.2023 - 02.2024
Bachelor of Health Sciences -
12.2020
Business Administration -
12.2018
Dental Assisting
01.2012 - 01.2014
Skills
- Microsoft Office
- Ability to maintain strong professional relationships both internally and externally
- Ability to effectively multitask, with strong time management and organizational skills
- Entrepreneurial mindset and strong negotiation skills
- Attention to detail and ownership of tasks, ability to work independently and collaboratively
- Motivational Skills
- Sales Planning
- Sales team training
- Performance Management
- Sales Reporting
Languages
- Farsi (mother tongue)
- English (Fluent)
- Arabic (good)
- French (good)
Hobbies and Interests
- Interests: Literature, Writing, Sports, Dancing, Playing Piano
- Languages: Farsi (mother tongue), English (Fluent), Arabic (good), French (good)
Languages
English
Full Professional
FARSI
Full Professional
Timeline
Sales Manager - Boneli Jewlery
09.2023 - Current
WSET - Wine Diploma, Wine
01.2023 - 02.2024
Petrolium Broker - Synthesis LLC Co.
02.2020 - 02.2023
Management Consultant - Green Gold of Rafsanjan
01.2018 - 01.2022
Ticket and Tour Manager - Jahan Parvaz Saadat
01.2016 - 01.2024
CDI College - , Dental Assisting
01.2012 - 01.2014
Assistant Store Manager - Miss Sixty and Energy
01.2010 - 01.2015
Simon Fraser University - Bachelor of Health Sciences,
Shahid Beheshti University - Business Administration,
International Relations Representative - Green Gold of Ranfsanjan