Office Productivity: Google Workspace Microsoft Office Suite (Teams, Word, Excel, Outlook),MacOS, Zoom
Naz Rasouli
Senior Executive Assistant
Vancouver,BC
Summary
Dynamic, detail-oriented Operations Manager/Senior Executive Assistant with over 8 years of experience in executive support and project management within fast-paced environments.
Overview
6
6
years of professional experience
5
5
Years Operating and Managing Startups/ Tech/ Unique Business
2
2
Leadership Certificates
4
4
Certificates
Work History
Senior Executive Assistant/ Operation Manager
Gladia Investments Ltd.
Vancouver, BC
06.2022 - 12.2023
- Supported 12+ board meetings annually, preparing board materials, managing confidential information, and ensuring seamless operations in fast-paced environments with 100% accuracy.
- Acted as the primary contact for 50+ stakeholders, including executives, team members, investors, and clients, driving 15% improvements in internal and external processes.
- Managed 10 calendars daily for 5 C-level executives and a team of 35 across 3 time zones, resolving 95% of scheduling conflicts and ensuring smooth coordination of appointments, meetings, and travel.
- Secured $2 million in pre-seed funding, leveraging HubSpot to build investor relationships and support exponential growth.
- Resolved 90%+ employee relations issues through investigations and conflict resolution, fostering a positive workplace environment.
- Oversaw monthly payroll exceeding CAD 50K, managing accounts payable and multi-currency transactions with 98% accuracy across cryptocurrencies and traditional currencies.
- Conducted research and prepared 5+ policy recommendation papers annually, supporting updates to employee relations practices.
- Led and delivered 10+ high-priority cross-functional projects annually, ensuring 100% on-time completion and achieving strategic outcomes.
- Monitored and optimized 10+ KPIs, driving measurable success for strategic initiatives and ensuring seamless execution.
- Implemented cutting-edge tools and processes, improving operational efficiency by 20%.
- Provided strategic consultation, designing 5+ data frameworks and key reporting outputs to enhance decision-making.
- Led a diverse team of 10+ departmental heads, managers, and engineers, fostering a culture of accountability and innovation.
- Conducted quality assurance checks on 100+ internal processes, improving compliance and system efficiency.
- Served as a critical liaison between the CEO and leadership team, ensuring 100% alignment on key initiatives.
- Delivered 20+ presentations and executive briefings annually, supporting data-driven decisions and business growth.
- Coordinated with IT and other departments to integrate 5+ operational platforms, ensuring seamless transitions and improved workflows.
Senior Executive Assistant /Marketing Operations Manager
Vireo Video Inc.
Vancouver, BC
10.2020 - 11.2022
- Contributed to the development and execution of the strategic plans.
- Effectively managed multiple projects concurrently while maintaining a comprehensive project roadmap, backlog, and deadlines.
- Managed multiple client projects simultaneously, coordinating cross-functional teams to meet deadlines and exceed client expectations.
- Drove satisfactory financial results by overseeing sales, profitability, cash flow, mergers, acquisitions, and controls.
- Managed personal and business accounting tasks, including accounts payable, receivable, invoicing, payroll processing, and reconciling accounts for $2M+ annual revenue in multiple currencies.
- Established KPIs and OKRs based on CEO directives and input from department heads.
- Developed and implemented social media strategies and creative campaigns to achieve client goals.
- Designed, developed and curated content for various social media platforms (Instagram, TikTok, YouTube, etc.)
- Produced accurate reports on company operations, finances and OKR.
- Served as a thought leader by contributing to the company's content channels.
- Managed calendars, travel, meetings, and events for the Founders and the team.
- Conducted industry research to stay abreast of trends and best practices, identifying potential growth areas.
- Scaled the team from 5 to 25 while maintaining annual revenue growth above 20%.
- Achieved a 15% increase in annual team retention ratio through optimization of the recruitment process.
- Analyzed and optimized operations, recruitment, accounting, and sales department performance, resulting in a 23% increase in client retention.
- Utilized excellent analytical skills to generate actionable insights from data and consumer behaviors trends.
- Assisted in planning and optimizing key traffic KPIs across paid, organic, and owned media channels.
Marketing Coordinator
Project X Slab
Vancouver, BC
04.2020 - 09.2020
- Led the execution of comprehensive marketing campaigns, resulting in a 20% increase in brand awareness and a 15% growth in customer engagement.
- Optimized email marketing campaigns, achieving a 20% improvement in
Executive Assistant/ Hospitality Operation Manager
Tesso Hospitality
North Vancouver, BC
05.2018 - 04.2020
- Oversaw a portfolio of 60 rental units, ensuring cleanliness and functionality.
- Pitched new ideas to clients and positioned them to help solve business problems.
- Achieved a 30% increase in annual revenue by crafting compelling property listings with competitive pricing.
- Managed monthly communication for 1000+ client inquiries and concerns, ensuring high guest satisfaction. Developed and implemented pricing strategies that led to a 40% increase in revenue over two years.
- Maintained a property rating of 4.8 out of 5, reflecting high guest satisfaction.
- Successfully promoted properties, resulting in a 20% increase in bookings and revenues.
- Regularly analyzed metrics, optimizing annual occupancy rates to 85%.
- Identified and anticipated areas for process improvement and operational efficiency across the organization.
- Led a team of 10 staff members, ensuring efficient operations and a 95% guest/client satisfaction rate.
- Implemented cost-saving initiatives, achieving annual savings of CAD 30,000.
- Expanded the portfolio with an average of 35 new guests per month, driving business growth.
Executive Assistant/Studio Coordinator
EKISTICS
Vancouver, BC
11.2017 - 04.2018
- Managed the CEO’s calendar with 95% on-time appointment scheduling, ensuring prioritization of critical matters and optimal time management.
- Maintained open communication with executives, providing daily updates on commitments and ensuring 100% follow-through on action items.
- Coordinated 10+ travel itineraries monthly, including flights and accommodations, ensuring a seamless experience with no delays.
- Organized and scheduled 20+ meetings per month, sending reminders, arranging catering, and ensuring 100% attendance from key stakeholders.
- Recorded and distributed meeting minutes for 100% of executive meetings, ensuring accurate documentation of action items and decisions.
- Composed and edited 50+ emails and memos weekly, maintaining professional communication standards and timely responses.
- Served as the primary point of contact for 50+ internal and external stakeholders, addressing inquiries and ensuring 95% resolution within 24 hours.
- Responded to 100+ emails weekly, demonstrating excellent communication skills and ensuring all inquiries were resolved promptly.
- Performed minor accounting tasks, including expense reporting and invoice management, contributing to 98% accuracy in financial records.
Education
B.A.Sc. in Financial and Business Economics -
York University
Toronto, ON 09.2014 - 2016.05
Diploma in Business Management - undefined
Conestoga College
Kitchener, ON 01.2012 - 2014.12
Certification
Google Digital Marketing Career Certificate, 02/01/21, Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Timeline
Senior Executive Assistant/ Operation Manager
Gladia Investments Ltd.
06.2022 - 12.2023
Senior Executive Assistant /Marketing Operations Manager
Vireo Video Inc.
10.2020 - 11.2022
Marketing Coordinator
Project X Slab
04.2020 - 09.2020
Executive Assistant/ Hospitality Operation Manager
Tesso Hospitality
05.2018 - 04.2020
Executive Assistant/Studio Coordinator
EKISTICS
11.2017 - 04.2018
B.A.Sc. in Financial and Business Economics -
York University
09.2014 - 2016.05
Diploma in Business Management - undefined
Conestoga College
01.2012 - 2014.12
Skills
Software
Project Management: Asana, Trello, ClickUp, Notion, Motion, Sharepoint
CRM & Marketing: HubSpot, Salesforce, Google Analytics, Google Ads
AI: ChatGPT (AI)
Creative: Canva, CapCut, Adobe Photoshop
Accounting: Ramp, Quickbooks, Xero, Excel
Achievements & Impact
- Developed and implemented strategic initiatives to enhance overall business operations efficiency and effectiveness.
- Managed and maintained confidential information, files, records, and databases, adhering to strict data security protocols.
- Secured $2 million in funding to fuel company growth and innovation, particularly within the SaaS sector.
- Proficiently implemented OKRs (Objectives and Key Results) for a digital marketing agency, leading to streamlined operations and an exceptional 25% increase in revenue.
- Defined and owned operational processes that achieved business objectives.
- Managed 10 calendars daily for 5 C-level executives and a team of 35 people across 3 time zones, coordinating and prioritizing appointments, meetings, and travel arrangements, resolving scheduling conflicts, and preparing/distributing agendas and presentations as required.
- Scaled a marketing agency from a team of 5 to 25 while maintaining an annual revenue growth ratio above 20% over two years.
- Informed about digital marketing processes with a track record of successfully ideating, scoping, building, implementing, and measuring strategies and campaigns.
- Built a seamless customer service integration by establishing clear roles and responsibilities for the team.
- Engaged closely with various business partners, such as portfolio managers, legal teams, investors, Accounting and finance teams, clients, information systems representatives, internal team members, and external service providers.
- Eight years of operations management/ Administrative support experience in Tech, Startup, SaaS, Fintech, Marketing and Hospitality.
- Exceptional verbal and written communication skills with the ability to communicate with all levels of the organization, including third parties.
- Strong communication skills, both written and verbal, with an ability to manage correspondence and effectively relay information.
- Processed and oversaw all personal and business accounting transactions, including accounts payable, fundraising, and monthly payroll exceeding CAD 50K across multiple currencies and cryptocurrencies.
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