Naz Jaff
Summary
Knowledgeable Case Manager experienced in coordinating care for vulnerable individuals. Proactive and resourceful with strong knowledge of community resources.
Effective communicator with passion for helping others. Skilled in delivering caring and compassionate support to address vulnerable population needs. Well-versed in leading both one-on-one and group sessions to improve client well-being and coping skills development. seven-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Case Manager
SUCCESS
Vancouver, BC
11.2016 - Current
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients receive appropriate, high-quality care with reasonable results.
- Partnered with service providers to develop and implement individualized case plans and documented clients' interactions and interventions in electronic charting systems.
- Identified care needs of individual clients and coordinated responses based on clients' needs
- Formulated settlement plan strategies with service providers teams to provide comprehensive and continuous settlement plan.
Housing Search Worker
ISSofBC
01.2016 - 11.2016
- Supported newcomers with finding accommodations
- Provided orientation on housing in BC and understanding rights and responsibilities as tenants
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served newcomers and followed outlined steps of service.
Skills
- Client Advocacy
- Case Planning
- Conflict resolution
- Crisis intervention
Certification
Nonviolent Crisis Intervention
Mental Health First Aid
Emergency First Aid for Industry (OFA 1)
Timeline
Case Manager
SUCCESS
11.2016 - Current
Housing Search Worker
ISSofBC
01.2016 - 11.2016