Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nayma Khatun

Windsor,Canada

Summary

I am an organized and detail-oriented individual with a strong sense of responsibility and a collaborative mindset. Skilled in maintaining high standards during inspections and quality checks. I’m also used to staying active and on my feet through out long shifts. Known for being reliable, dedicated, and consistently bringing a positive approach to the workplace. My experience in customer service and sales has sharpened my ability to communicate effectively, adapt quickly, and remain composed in fast-moving environments. I’m proficient with Microsoft Office programs such as Excel, Word, and PowerPoint, which I use to stay efficient and well-organized. Fluent in both English and Bengali, with working knowledge of Hindi, I enjoy working in diverse teams and am motivated to take on new challenges where I can make a meaningful contribution and continue developing professionally.

Overview

3
3
years of professional experience

Work History

Team Member

Agora
Dhaka, Bangladesh
07.2024 - 03.2025
  • Participated in opening and closing duties, including balancing cash drawers, securing registers, and cleaning work areas.
  • Assisted with self-checkout troubleshooting and provided guidance to customers using automated systems.
  • Used handheld scanners and inventory management tools to track stock levels and update records.
  • Supported seasonal transitions by reorganizing shelves and preparing store sections for new inventory.
  • Worked collaboratively with team members to meet daily stocking and cleanliness goals.
  • Maintained cleanliness and organization of store displays and shelves.

Retail Sales Associate

Swapno
Gazipur, Bangladesh
01.2023 - 05.2024
  • Warmly greeted and guided customers into the store, ensuring a courteous and approachable demeanor.
  • Demonstrated in-depth product knowledge to provide informative responses to customer inquiries, offer tailored recommendations, and assist them in finding the right solutions for their needs.
  • Proficiently operated cash registers, processing transactions with precision and accuracy, including cash, credit, and debit card payments, while adhering to security protocols.
  • Maintained a meticulously organized sales floor, guaranteeing well-stocked shelves, visually appealing product displays, and a seamless shopping experience for customers.
  • Managed customer complaints and returns with professionalism, actively working to resolve issues and concerns to the utmost satisfaction of customers, fostering positive relationships.

Content and Research Executive (online)

Interactive Cares
05.2022 - 10.2022
  • Provided excellent customer service by assisting clients and maintaining a positive experience.
  • Developed strong communication and teamwork skills through sales, blogging, and research roles.
  • Managed multiple tasks efficiently, balancing academic and work responsibilities.
  • Organized and detail-oriented, ensuring accuracy in stocking, labeling, and presentations.
  • Reliable and punctual, committed to maintaining company standards and supporting team goals.

Education

Master of Engineering - Civil Engineering

University of Windsor
09.2025

Skills

  • Physically Fit & Energetic
  • Team Player
  • Strong communication skills
  • Basic Computer Knowledge
  • Scanner knowledge
  • Attention to detail
  • Health & Safety Awareness
  • Adaptability and flexibility
  • Problem-solving

References

References available upon request.

Timeline

Team Member

Agora
07.2024 - 03.2025

Retail Sales Associate

Swapno
01.2023 - 05.2024

Content and Research Executive (online)

Interactive Cares
05.2022 - 10.2022

Master of Engineering - Civil Engineering

University of Windsor
Nayma Khatun