Summary
Overview
Work History
Education
Skills
References
Languages
Websites
Timeline
Generic

Nayif Raymond

Toronto,ON

Summary

I consider myself a hardworking, loyal, customer focused individual who recently relocated from the UK to Toronto. I have experience that I feel would really compliment your company. I have experience handling stocks on computer databases, direct sales and negotiation. These experiences have given me excellent customer service skills. My diploma also furthered these skills. I am hardworking, committed and always open to learning. I look forward to hearing from you shortly and would love to expand more during the interview.

Overview

7
7
years of professional experience

Work History

Remote admin assistant

03.2020 - Current
  • Working with a private CBT psychotherapist
  • Making and booking appointments via phone and email
  • Customer service, handling medical documents

Volunteer

Twins Hostel
Bangkok
04.2020 - 11.2020
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Resolved complaints or issues using strong customer service and engagement skills.
  • Entered data into computer systems, updating records and files with new information.
  • Sorted mail and answered phone calls to assist with administrative needs.
  • Maintained accurate records and documented client data in company databases.

Sales Consultant

ONUP GROUP
07.2016 - 06.2018
  • Face to Face sales / Pop-up Kiosks / Door to Door sales
  • Objection Handling – KPI Tracking – Goal Setting – Coaching – Customer Service
  • Qualifications

Senior Administrator

- 12.2015
  • Data Entry and invoice generation for all clients
  • Telephone support, supporting customers or vendors with any and all queries.

Sales Associate

THE KIOSK OUTLET
- 03.2014
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

PLASTERER/Labourer

ROOSEY’S PLASTERING
- 07.2009
  • Applied plaster and other troweled materials to walls and other surfaces and finished to smooth condition.
  • Used hammers and masonry saws to construct, repair and demolish concrete walls and bases.
  • Mixed substances or compounds needed for each task.
  • Mixed mortar by operating mixing drills and tools.
  • Completed range of projects such as ornamental and flat plaster applications.

REMOTE ADMIN ASSISTANT

CBTREVOLUTION.COM
06.2022 - 12 0
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.

Assistant

03.2014
  • To the key plasterer, a variety of duties including but not limited to:
  • Supervised Plastering
  • Health & Safety best practice
  • Ensuring that the workplace is clear and tidy in accordance with company high standards
  • Plaster mixing, ensuring that the correct quantities and qualities of materials were supplied as required.

Customer Service

07.2013
  • Responding and caring for all customer queries and needs
  • Cash Handling – Responsible for managing and account for all cash through tills and vendors
  • Stock Rotation/Replenishment – Keeping the Outlet up to date with current trends and requirements
  • Training – Teaching all new staff in line with company standards and policies
  • Health & Safety – Key staff member ensuring that all Health & Safety Protocols were adhered to.

Sales Assistant

TESCO PLC
10.2009
  • Stock replenishment – Ensuring that the product inventory is correctly allocated and accounted for
  • Ordering – liaising with third parties to ensure that the requirements of the business are met
  • Sales – Customer service, ensuring that all the end users needs are met and answering any queries in a professional and polite manner
  • Vendor Management – Creating a professional working relationship with our third party and internal vendors so that we have a smooth transition between parties with minimal to no down time on product replacements.

Education

Diploma -

Rhos On Sea College
Rhos On Sea
03.2010

Skills

  • Strong Customer focus with a great work ethic to provide the best result for the customer
  • Attention to detail - Helping me understand the requirements of the role and focus on how to perform better in any given opportunity
  • Dedication - A strong desire to perform to the best of my abilities by focusing and committing to the requirements of the role
  • Team player – Strong focus on teamwork and ethics
  • Check Processing
  • Detailed Meeting Minutes
  • Report Analysis
  • Meeting Planning
  • Records Management Systems

References

Referees/References Geraldene Frankland David Howie Programme Coordinator Managing Director Coleg Llandrillo Rhyl Generation Marketing Cefndy Rd 44 Parliament Place Rhyl Perth, Western Australia LL18 2HG DavidHowie@Onupgroup.com.au g.frankland@gllm.ac.uk 07515 329 054 Sean Bolgar Tesco Supermarket plc Prestatyn Shopping Park, Nant Hall Rd Prestatyn LL19 9LR - Sean.bolger1@tesco.com - +44 7564516605

Languages

English
Professional

Timeline

REMOTE ADMIN ASSISTANT

CBTREVOLUTION.COM
06.2022 - 12 0

Volunteer

Twins Hostel
04.2020 - 11.2020

Remote admin assistant

03.2020 - Current

Sales Consultant

ONUP GROUP
07.2016 - 06.2018

Assistant

03.2014

Customer Service

07.2013

Sales Assistant

TESCO PLC
10.2009

Senior Administrator

- 12.2015

Sales Associate

THE KIOSK OUTLET
- 03.2014

PLASTERER/Labourer

ROOSEY’S PLASTERING
- 07.2009

Diploma -

Rhos On Sea College

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