Nayesha Kandel
Vancouver,BC
Summary
Experienced reservation manager skilled in guest services and conflict resolution. Proven ability to coordinate team efforts and enhance customer satisfaction in fast-paced settings. Recognized for effective communication and detailed organizational skills in managing reservation systems.
Overview
1
1
year of professional experience
Work History
Reservation Manager
U-Haul
Coquitlam, British Columbia
01.2025 - Current
- Resolved conflicts between customers and departments efficiently to enhance communication.
- Answered inbound calls and addressed customer inquiries regarding reservations promptly.
- Scheduled reservation requests while maintaining accurate booking records.
- Processed customer payments for reservations via phone, ensuring security and accuracy.
- Communicated information on availability, pricing, and discounts to customers effectively.
- Delivered exceptional service through active engagement and effective listening skills.
Front Desk Agent
Victorian Hotel
Vancouver, British Columbia
04.2024 - 02.2025
- Cultivated strong customer relationships through effective communication techniques.
- Identified and addressed customer needs promptly and efficiently.
- Verified accuracy of room rates and charges during check-in process.
- Managed cash drawer diligently throughout shift.
- Assisted guests with check-in and check-out procedures seamlessly.
- Answered telephones and greeted visitors, addressing inquiries effectively.
- Computed guest bills, collected payments, and provided accurate change.
Education
Bachelors in Hospitality Management - Hospitality Administration And Management
Western Community College
SurreySkills
- Customer service
- Reservation management
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Cash handling
- Upselling strategies
- Booking systems
- Reservation software
Timeline
Reservation Manager
U-Haul
01.2025 - Current
Front Desk Agent
Victorian Hotel
04.2024 - 02.2025
Bachelors in Hospitality Management - Hospitality Administration And Management
Western Community College
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