Nayesha Kandel
Burnaby,BC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Camfil Canada Inc
04.2023 - 02.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Associate
Old Navy
06.2023 - 01.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
BBA - Accounting And Finance
University Canada West
Vancouver, Canada06.2027
Skills
- Appointment Scheduling
- Scheduling
- Complaint resolution
- Data Entry
- Product Knowledge
- Customer Relations
- Complaint Handling
- Call Management
Timeline
Sales Associate
Old Navy
06.2023 - 01.2024
Customer Service Representative
Camfil Canada Inc
04.2023 - 02.2024
BBA - Accounting And Finance
University Canada West
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