Nayely Moreno
Lakewood
Summary
Highly skilled in credit and collection analysis with solid background in financial services. Proven strengths in risk management, debt recovery strategies, and customer service. Effectively enhanced credit policies while maintaining healthy client relationships and ensuring company profitability. Consistently contributed to team goals, demonstrating strong analytical skills and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Credit and Collection Analyst
Epson America
Los Alamitos
02.2021 - 05.2026
- Managed collection efforts for overdue accounts, enhancing recovery rates through effective communication..
- Negotiated and settled past-due deductions, reducing outstanding balances and improving cash flow.
- Reviewed account statements to identify discrepancies and resolve it with internal departments or communicated with clients to ensure timely resolution.
- Managed accounts receivable portfolio and followed up on overdue customer accounts to reduce outstanding balances.
- Performed heavy account reconciliations, offsetting deductions with credits to maintain accurate financial records.
- Prepared weekly and monthly accounts receivable and collections reports for management.
- Conducted credit risk assessments to determine eligibility for credit extensions. and analyzed financial statements.
- Reduced aging accounts by consistently meeting monthly collection targets.
- Contacted customers by phone and email to collect past-due payments while maintaining positive client relationships.
Logistics Coordinator
Gibson Oversea Inc
03.2017 - 02.2021
- Coordinated inbound and outbound shipments to ensure on-time deliveries.
- Scheduled freight pickups and deliveries with carriers and vendors.
- Monitored shipment status and resolved transportation delays or delivery issues.
- Maintained accurate shipping, receiving, and inventory records.
- Processed shipping documentation, including bills of lading, packing lists, and invoices.
- Worked closely with warehouse, production, and customer service teams to ensure smooth order fulfillment.
Order Entry Coordinator
Vitru USA
06.2014 - 03.2017
- Processed high volumes of customer orders accurately and efficiently while meeting daily deadlines.
- Reviewed and entered customer orders into the ERP system, ensuring accuracy of pricing, quantities, and shipping information.
- Verified inventory availability and coordinated with warehouse and purchasing teams to fulfill orders on time.
- Monitored order status from entry through shipment and delivery.
Education
Miguel Contreras High School
Los Angeles, CABusiness Administration
Glendale Community College
Glendale, CASkills
- Industries: Mfg (E-commerce) & Power BI,Excel, Outlook, Zoom, & Teams
- Software: SAP, QuickBooks, ADP
- English and Spanish Speaker
- Data and Account reconciliation
- Credit analysts
Accomplishments
• Recovered 55% of the disputed amount ($110k) in 2 months.
• Reduced outstanding deductions from $3M to $700k in 3 months
• Consistently exceeded DSO targets for 12 consecutive months
• Maintained an avg delinquency of 0 – 1 day
Timeline
Credit and Collection Analyst
Epson America
02.2021 - 05.2026
Logistics Coordinator
Gibson Oversea Inc
03.2017 - 02.2021
Order Entry Coordinator
Vitru USA
06.2014 - 03.2017
Miguel Contreras High School
Business Administration
Glendale Community College