Nayely De La Madrid
San Bernardino
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
Work History
Cashier
Fred's Red Taco's
03.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with inquiries and resolved issues promptly.
- Ensured a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels at the register and communicated restocking needs.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Increased sales of promotional items by informing customers about current offers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Used POS system to enter orders, process payments and issue receipts.
Grill Cook
Fred's Red Tacos
03.2025 - Current
- Operated grills and fryers to prepare high-quality food items consistently.
- Ensured food safety and sanitation standards were met during meal preparation.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Collaborated with kitchen staff to streamline cooking processes and improve efficiency.
- Trained new team members on grill operation and safety protocols effectively.
- Oversaw quality control of grilled items, ensuring presentation met restaurant standards.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when short staffed.
- Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
- Provided support to crew members through all facets of food preparation and delivery.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
- Increased repeat customers with consistent preparation of high-quality grilled foods.
Sales Associate
Pandora Jewelry
10.2024 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in managing inventory levels to ensure product availability and minimize stock discrepancies.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Driving sales and meeting sale expectations
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Implemented visual merchandising strategies to enhance product displays and drive sales performance.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Maintained accurate transaction records using point-of-sale systems, ensuring compliance with cash handling procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Prep Cook
Fred's Red Tacos
03.2024 - Current
- Prepped ingredients efficiently for taco assembly, ensuring freshness and quality standards.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety regulations.
- Assisted in inventory management by tracking stock levels and notifying suppliers of shortages.
- Coordinated with kitchen staff to streamline food preparation processes during peak service hours.
- Conducted regular quality checks on prepared items to uphold restaurant's culinary standards and customer satisfaction.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Trained and assisted new kitchen staff members.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
- Fostered positive team atmosphere, aiding in training of new kitchen staff.
- Enhanced kitchen efficiency by preparing ingredients ahead of busy shifts.
- Optimized food prep sequence, significantly reducing customer wait times.
Lead
Fred's Red Tacos
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma - Liberal Arts: Biological and Physical Sciences
San Bernardino Valley College
San Bernardinoundefined
Pacific Highschool
01.2024
Skills
- Marketing
- Customer Service- Retail
- Bilingual
- Attention to detail
- Customer Service in retail & fast food
- Work Independently
- Communication
- Work ethic and integrity
- Cash handling
- Time management skills
- Team collaboration
- Reliability and punctuality
Accomplishments
- Promoted to prep cook after only 3 months for exceptional performance.
- Exceeded monthly quota 5 times.
- Resolved product issue through consumer testing.
- Recognized by team members for maintaining a clean work space, working quickly and efficiently, and taking initiative when needed.
- Prepared an average of 50 menu items per shift.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Fred's Red Taco's
03.2025 - Current
Grill Cook
Fred's Red Tacos
03.2025 - Current
Sales Associate
Pandora Jewelry
10.2024 - Current
Prep Cook
Fred's Red Tacos
03.2024 - Current
Lead
Fred's Red Tacos
03.2024 - Current
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Pacific Highschool
High School Diploma - Liberal Arts: Biological and Physical Sciences
San Bernardino Valley College